Unsolved
2 Posts
0
1088
XPS 15, black screen
https://m.imgur.com/i8vZ2Mw Is this a common issue with this laptop? This happens on start up every time, it has previously worked and there is no damage to the laptop at all - this has only just happened Thanks
chris34351995
2 Posts
0
November 10th, 2018 07:00
ejn63
10 Elder
10 Elder
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24.7K Posts
0
November 10th, 2018 07:00
Run a screen diagnostic - hold D through powerup.
Does the same fault show?
ejn63
10 Elder
10 Elder
•
24.7K Posts
0
November 10th, 2018 08:00
If the diagnostic doesn't show a good screen, then it's the screen (assembly) you'll need to replace (or if under warranty, call Dell for replacement of it).
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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November 12th, 2018 06:00
Thank you for your message, I will be glad to assist you with this.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Click here to find the service tag - https://dell.to/2xXUCUW