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How do I factory reset a DD580?
I would like to start from scratch. I want all the data and password reset. I do not know the sysadmin password. Any help would be appreciated. Thanks
Unsolved
This post is more than 5 years old
6 Posts
0
6392
I would like to start from scratch. I want all the data and password reset. I do not know the sysadmin password. Any help would be appreciated. Thanks
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ignesingram
59 Posts
0
February 1st, 2015 23:00
There is an image you install on a USB drive which you boot from that will allow you to setup the device from scratch.
Nayaks1
77 Posts
0
February 2nd, 2015 00:00
I would refrain from doing this without keeping EMC by my side. Why don't you contact support once and see if they have any steps listed ? or they might point you to the right set of people for the job.
On a side note, I could find some forums where people have managed to get it work, however I'm not sure if those steps apply here.
fugazi0513
6 Posts
0
February 2nd, 2015 04:00
I would like to try to use the image on a usb. Would you know where to get the image file to try this. Do you have a link? Thanks
jbrooksuk
208 Posts
0
February 2nd, 2015 05:00
Hi there, you would need to raise a support call, the USB rebuild image is only only intended to be used by EMC support engineers.
Regards, Jonathan
fugazi0513
6 Posts
0
February 4th, 2015 21:00
Thanks but I no longer have support for this. I just want to reset it and start from scratch....
Nayaks1
77 Posts
0
February 4th, 2015 22:00
In that case google is your best friend. Or you might explore options where you can pay for this service. Again! you'd have to call EMC for the same.
ignesingram
59 Posts
0
February 4th, 2015 23:00
I have a usb image on DDOS 5.4.1.0 along with the instructions.
If you can provide a link I can get it to you
ble1
2 Intern
2 Intern
•
14.3K Posts
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February 5th, 2015 07:00
Is it? I remember 5.1.1 (time when I started to work directly with DDs) had USB version for download from regular dl page.
jbrooksuk
208 Posts
0
February 5th, 2015 10:00
Hi Hrvoje, it's possible that in the days of my.datadomain.com you had a need for the USB image and they added it to your account for download. It shouldn't have been there by default unless you actually requested it and they added it. This method is no longer possible with support.emc.com and it still needs to be requested but really only for support folk.
Regards,
Jonathan
ble1
2 Intern
2 Intern
•
14.3K Posts
0
February 5th, 2015 13:00
Nope... it was there for everyone to be seen and downloaded. If it was mistake to be there, that's another thing, but when you selected 5.1.1 you could choose from normal rpm and USB. I actually used USB version as I wanted to downgrade just received DD160 back then, but I never ever requested it to be available nor did I speak to support.
jbrooksuk
208 Posts
0
February 5th, 2015 23:00
Oh well, I guess it was a mistake that is fixed now.
Regards, Jonathan
fugazi0513
6 Posts
0
February 8th, 2015 13:00
can you upload it to here
IP: 73.8.220.205
User Name: Commvault_User
Password: Winter2014#
fugazi0513
6 Posts
0
February 8th, 2015 13:00
Also Can you let me know when you do So I can check it out. Thanks so much...
ignesingram
59 Posts
0
February 10th, 2015 04:00
Hi,
I have uploaded the image file.
ignesingram
59 Posts
0
February 17th, 2015 05:00
I followed the instructions and it worked fine.
I think you should select either the :
serial - fresh install
or
vga - fresh install
option.
Cheers.