XPS 13 9350 | Black Screen After GPU Driver Install

All laptops must use the Dell customized drivers, not those generic drivers from Intel or AMD or Nvidia. Download and install the Dell drivers for your laptop and that should fix problems. These drivers are customize for your motherboard. Check your manual at that site to see how to use an external monitor.

https://www.dell.com/support/home/us/en/19/product-support/product/xps-13-9350-laptop/drivers 

Laptop drivers rarely if ever get driver updates. 

Did you get to resolve the issue? Having same problem after updating dell drivers and bios, have tried the steps you had mentioned and then some but no luck. Display comes when connected to external monitor but not on the laptop on normal windows bootup.

Same problem and a lot of other people, if I see the different internet posts. I had the problem in the past, but I fixed it by putting an older driver. With the latest windows update I lost the old driver and now I have the same problem and with no fix. 

AND DELL ISN'T DOING ANYTHING TO HELP.

For this reason our company decided to go with an other brand.

I, too, have the same issue: an XPS 13 9350 where the screen is black. However, if I connect to an external display, I can see that the computer functions just fine. If I disable the Intel HD 620 graphics driver, the laptop display works again upon computer restart.

The black screen first happened a month ago, but I left the computer off for a day, and the next day it worked just fine. Then, earlier today, I was in the middle of a video conference when the display suddenly went black--computer was still working, but the screen wouldn't show. A few hours later, at home, I connected to an external display, and the computer proved to work again.

I'm going to attempt to roll back the intel graphics driver to an older version (I currently have the latest version of the driver, A13, from 12/26/2018). If it fixes the issue, I'll report back. Strangest thing that the computer, which was stationary on my desk, suddenly went black in the middle of a video call that had been going on for 10 minutes already.

did you find any way to fix that driver problem, im in same way for dell xps 13 9350 i7

did you get this fixed

I have the same problem as well. It happened once already few months ago and I fixed it (or it kind of fixed itself after reverting something but I don't remember what unfortunately). I managed to avoid update till last week and again, same problem after an automatic uncontrolled windows update!

So really interested by getting the solution. It is getting so so frustrating to have such a great machine but completely useless as it is!!

without a second screen it is impossible to sort out! The BIOS screen does not provide any help as all the diagnostics show no issue at all! 

Can somebody access another screen or a command prompt?

I've got the exact same problem here.  Everything is fine until you update the graphics driver, then its lights out.

I've tried multiple versions of the display driver from support.dell.com, and I've even tried rolling back the BIOS.  Nothing fixes this.

Exactly 1,5 years ago had the same problem - after a W10 feature update the 9350 started having the issues as described above. Tried the other "fix" proposed here with the battery disconnect - didn't work.

Anyway, after some time I found out that once I connect an external screen I can login and work normally though the external screen (while the laptop display remains black). Once I erased the Intel display driver the laptop screen showed up as well (no external screen though). So, if my memory serves me right, I tried multiple Intel display driver versions, until eventually I installed one that worked. Now trying to remember the number..  

Wow, it's good to hear that I am not the only one!

Same problems here. Especially if you install the latest official dell display driver (I think it even says "Urgent") the black screen appears. 

And to restore my laptop you need to do a clean reinstall. And you constantly need to restore the default options in the BIOS because otherwise the laptop won't boot from USB.

How can I prevent the machine to update the drivers?

This is horrible and there is no reaction from Dell?? 

I’m having a similar issue, however an external monitor doesn’t work so my laptop is completely unusable. 

how do I update the drivers if I can’t see the screen?

You can use an external monitor to disable the Intel display adapter. Or disable it through safe mode as well so you won’t need to do a fresh install.

I’ve had this issue in the past, where I just reinstalled the display driver, and the issue went away for a year. 

This time, I’ve virtually tried most, if not all of the fixes online, including the removing of the battery... to no avail.

I haven’t come across a thread where Dell acknowledges the issue for what it is, rather than just keep pushing the notion of updating to the latest drivers.

You can either rollback the display adapter or just disable it.

Guess I’m stuck with ol’ microsoft basic display adapter.  

I have several customers having the same issue.  I have tried many tricks to try to work around it but as far as I can tell it is a chipset issue dealing directly with the monitor...not the gpu.  I did a few tests to confirm this including.

What I have tried.

Full reinstall then gpu drivers ---black screen

Full reinstall then chipset, then gpu drivers-- black screen

Full reinstall then windows update, then chipset then gpu

Full reinstall then intel drivers direct from them

Full reinstall then windows update then intel drivers

I even tried combos in between and old drivers.  None of it works, as soon as the Intel driver is installed the monitor turns off and will not come back on in windows

WIndows safe mode works fine.

Using an external monitor.

Using remote access software to see the screen remotely, with the GPU drivers installed (iris 540) and running an intel cpu/gpu stress test.  It worked just fine.  Said every component worked, but the screen would not come on.

The forums are literred with people with this issue, with this laptop/chipset.  I think Dell needs to look directly into what is going on and give us some answers.  This is not a hardware problem in the sense that the hardware is failing, at least not by any standard or testing I can find.

This is a Dell update issue, and it has to do directly with their monitor, not with the GPU.

Dell!!  Give us some answers on this.  Anything really.

Sorry I forgot, I also tried lower resolutions, and every brightness setting I could think of thinking maybe it was a disabling issue.  I got nothing.  I can also confirm that Ubuntu, with drivers, works.  So this is definitely a compatibility issue with Windows 10 and that is just nuts.

I also believe it was caused by code in bios 1.6 that updated certain things dealing with the monitor.  I am wondering if some sort of stepped bios update is needed after that and will investigate.