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Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Inspiron 5570 after Win10 update KB4511552
After updating to the 2019-08 Cumulative Update for Windows 10 for my Inspiron 5570, the CPU usage has been excessive. The primary culprits are the Intel PROset/Wireless Event Log Service and Zero Configure Service. The CPU usage jumps to 25% (+/- 5%), and remains at those levels. While the AC adapter is plugged in the cooling fan is constantly at full speed. After uninstalling the update I haven't been able to replicate the issue. Has this occurred for anyone else?
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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August 15th, 2019 16:00
Welcome to the Dell Community
Try installing these Driver Updates then try to update W10 again.
Intel 3160/3165/7260/7265 WiFi Driver:
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=400FF&oscode=WT64A&productcode=inspiron-15-5570-laptop
Intel Chipset Device Software Driver:
Intel Dynamic Platform and Thermal Framework:
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=KPPRD&oscode=WT64A&productcode=inspiron-15-5570-laptop
Intel Management Engine Interface Driver:
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Best regards,
U2
woltman87
2 Posts
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August 19th, 2019 13:00
other guy
1 Message
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October 25th, 2019 22:00
im having the same problem but with the inspiron 15 7000
the Intel(R) PROSet/Wireless Event Log Service
&
the Intel(R) PROSet/Wireless Zero Configure Service
these two are causing a high power usage
does the solution below work for this?
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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October 26th, 2019 02:00
Welcome to the Dell Community @other guy
Since your model is different please start a new "Discussion"
To better assist you, the members would need the exact model number of your laptop/desktop???
Identify your Dell:
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563
Best regards,
U2
PLEASE DO NOT POST ANY SERVICE TAGS!!!
DTS-KCCO
1 Message
0
November 10th, 2019 11:00
Have an Inspiron 17-7779. worked just fine on that one!
Thx!
Clintlgm
2 Intern
2 Intern
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1.5K Posts
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November 10th, 2019 12:00
No issues with 13 7386
PipiBembem
1 Message
1
November 18th, 2019 01:00
I have the same problem, my notebook is 5570, and resolve by installing Intel 3160/3165/7260/7265 WiFi Driver then use the repair option. but don't update the windows 10 again. still wait for 1909 update, i hope it will solve this cpu usage issue
hiyi111
1 Message
0
December 14th, 2019 07:00
My Intel PROSet/Wireless Zero Configure Service is also using excessive CPU (like 25%)
my laptop:
Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
Operating System: Windows* 10 Home (10.0.18362)
Mark F.
2 Posts
0
December 19th, 2019 10:00
Exact scenario with my Dell XPS 13 2 in 1. Dell was no help at all. Do you think the procedure listed will work for the XPS 13?
Mark F.
2 Posts
0
December 19th, 2019 11:00
Dell was no help at all...they just wanted to charge me for a solution that their update created. I was able to resolve the issue by updating the PROset drivers directly from Intel.
Pauls Work Windows Machine
1 Message
0
January 16th, 2020 20:00
I have the same problem. My laptop is running on excessive power since I updated it yesterday. Please help. How do I resolve this? Laptop info:
G7 7588
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.2GHz 2.21 GHz
Edition: Windows 10 Home
Version: 1903
Installed: 01/15/2020
OS Build: 18362.592
onlajn7
1 Message
0
January 20th, 2020 02:00
I have the same problem with Lenovo L580 so it is not product related but WIN10 update issue
Edition: Windows 10 Pro
Version: 1903
Installed: 29/08/2020
OS Build: 18362.535
chrisdewski
1 Message
0
February 21st, 2020 17:00
I had the same problem on my Inspirion 15 7K, just turning wifi of and on solved the problem.
MaGra59
2 Posts
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July 17th, 2020 05:00
It is running for 30 min. now at 50% (+/- 5%).
The CPU usage is 100%
I have Windows 10 v. 1909 (Build 18363.836) on a DELL Latitude 7480.
The DELL drivers are up-to-date.
ricksayre
1 Message
0
November 28th, 2020 08:00
I have the same issue that just started today (11/28/2020) on my Inspiron 5758.with both the Intel Proset Wireless Zero Configuration Service as well as the Intel Proset Wireless Event Log Service. Both processes are using at least 55% of my CPU. Another process I've never noticed before "The Local Authority Security Service" is using another 15-18%.
My most recent Windows 10 Update was November 10, 2020—KB4586781 (OS Builds 19041.630 and 19042.630)
My fan is running hard and loud.
Will installing these same Drivers as recommended following this earlier Windows update in 2019 help with my recent issues?