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xps13 9360 fingerprint reader not found
Hello Dell community experts,
My device works perfectly until last night when I accidentally eject the fingerprint sensor from USB device list.
Now windows hello tells me my device does not support face and fingerprint.
I cannot find fingerprint reader in device manager
I download the "Synaptics VFS7552 Touch Fingerprint Sensor Driver" from dell website but it tells me fingerprint reader not found
I tried reboot several times but nothing changes.
Please help me I do not want to enter pin code every time I log in from now on..
JOcean
9 Legend
9 Legend
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12.2K Posts
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November 16th, 2019 19:00
The following forum post should help. Be sure to click on the links from Moderator Jesse L.
https://www.dell.com/community/XPS/Dell-XPS-13-9360-Fingerprint-Driver/td-p/6208517
Also for a newer driver try the MS update Catalogue. Just be sure to click on the last updated tab first.
https://www.catalog.update.microsoft.com/Search.aspx?q=Synaptics+VFS7552+Touch+Fingerprint+Sensor+Driver