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XPS 8700, Windows 10, won't recognize SD cards, 64GB
Internal card reader on XPS 8700 doesn't recognize SD cards inserted. Tried 3 cards, nothing. When I run SupportAssist diagnostics on the SD card reader, I get the response: "We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager". Don't see the device in my Device Manager to enable. Can anyone help?
Tesla1856
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January 10th, 2020 14:00
I would say try a lower-capacity SD-card, but if not showing in Device Manager (or Devices & Printers), then try this:
- Re-seat card-reader plug internally inside machine
If still not working, get yourself a newer-model USB card reader (that is Windows-10 compatible). If that doesn't work, try connecting it to a machine that is validated to run Windows-10 .
RoHe
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January 10th, 2020 15:00
Dell supports Win 10 on the XPS 8700. But it's odd they don't offer a driver for any card reader in this model...??
Keep in mind that card readers are USB devices. Open Device Manager and see if any "unknown" is listed or if anything is marked with X or !.
This might be a Power issue. So while in Device Manager, expand the list under USB and double-click a root hub. Click its Power Management tab and uncheck the box: "Allow PC to turn off...". Repeat for all root hubs.
Exit Device Manager and open the Win 10 Power & Sleep screen. Click Additional Power Settings. On next screen, ID the active power plan and click Change Plan Settings. On next screen, click Change Advanced Power Settings. And on this last screen, disable all of these:
Save the changes to the plan and reboot. See if the card reader works now.
And if that doesn't help, go to the Intel download site and use their assistant to scan your hardware for new chipset drivers. The latest one offered on the Dell site is from 2015 so there probably is a newer chipset driver.
Tesla1856
8 Wizard
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January 10th, 2020 18:00
1. Good catch, my bad.
2. I think it just uses the bundled-Windows storage drivers.
Since it it not showing in Devices (and no error-ed un-named devices either) sounds like a hardware-problem to me.
RoHe
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January 11th, 2020 13:00
And try clearing BIOS:
Mary G
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January 12th, 2020 09:00
You might have already solved this since you did not post back, but I have an xps 8700 w win 10 and tried the sd card reader. At first I got "insert an sd card" but after a minute I removed the card and reinserted it. Then it showed up in file explorer. I added a photo to the card and it worked. Support assist did not exist in 2013 so it might not recognize parts on the 8700. Just use File Explorer to see the card.
I had to search to find a sd card since I never use those anymore. I used a 2 gb card.
Oceanboy
3 Posts
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June 14th, 2020 17:00
Must say your explanation is very good, but I have worked on this issue for the pass month and still does not see any SD card I put into the card reader. I am on the verge of giving up. It was working up until a month ago. Any other suggestions will be more than welcome.
Oceanboy
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June 15th, 2020 12:00
Thank you for relying. I tried the scan for hardware changes, but nothing happens.
I look in Disk Drives for "Multiple Card Reader USB Device", and under Portable Devices nothing.
As I said in my last post it was working fine up untill last month.
Regards,
Gerard Barreto
RoHe
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June 15th, 2020 12:00
@Oceanboy - Have you tried using "Scan for hardware changes" under Action on the toolbar in Device Manager?
Don't know about the XPS 8700, but on my XPS 8930, the SD card reader is listed in Device Manager under Disk Drives as "Multiple Card Reader USB Device", and under Portable Devices by only the drive letter Win 10 assigned to the reader, regardless of whether there's a card in it or not. .
Under USB in Device Manager, I see two USB Mass Storage Device entries, one for my external USB HDD and the other is probably the card reader.
Inserting/removing a 4 GB SD card doesn't give the usual USB connect/disconnect chimes. And the reader doesn't appear on the list when I click the USB Safely Remove icon on the taskbar.
RoHe
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June 15th, 2020 15:00
@Oceanboy - Guess it's always possible the card reader died...
Oceanboy
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June 15th, 2020 16:00
yep, I am thinking that. Thanks alot for your patience & time it's well appreciated.
RoHe
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June 15th, 2020 16:00
Sorry we didn't get it working again...
Guess you have 2 choices, replace the internal reader and hope that solves the problem, or get a simple external USB3 plug-in card reader...