Start a Conversation

Unsolved

D

8 Posts

2632

May 31st, 2020 15:00

Dell R7425 and Samsung 970 EVO NVMe drives

Hi Dell Support,

I purchased a R7425 with the following specs recently:

2 X AMD EPYC 32 CORE 7551 2.0GHZ 64MB L3 CACHE PROCESSORS
24 X 2.5 INCH SFF DRIVE BAYS, UP TO 8NVME
PERC H740P 8GB NV CACHE RAID CONTROLLER
IDRAC9 EXPRESS
BROADCOM 5720 1GB QUAD PORT NETWORK DAUGHTER CARD
2 X 1100W POWER SUPPLIES

I tried to utilizing 4x Samsung 970 EVO NVME drives but they never link (the green LEDs in the front constantly blink as if the drives are trying to link but do not).

Is there something specific that needs to be done in order for the drives to be recognized? I have tested against a workstation and there are no issues with the drive being seen. I am using a m.2 adapter (single NVME) in the 2.5" front plane. I have tried the NVME only and flex-ports. All have the same issue.

I have Samsung 860 EVO SSDs that have no issues being detected and setup. Is there something specific I need to do the configuration for the NVME? I checked in the H740 and S140 configuration but neither detect the NVME drives.

Is there any specific adapters that Dell prefers for NVME drives? My guess is there is some issue around the adapter(s).

Thanks in advance!

Moderator

 • 

3.5K Posts

June 3rd, 2020 02:00

Hello,

this is a strange behaviour, did you check if the PERC firmware is up to date?

Thanks
Marco

8 Posts

June 30th, 2020 09:00

Hi Marco,

I have updated the PERC firmware and still have the same issues. The drives do not appear in the BIOS or in iDrac or on Exsi.

I also upgraded the BIOS to the most recent version just to be safe.

Any other ideas? The adapters that I purchased are m.2 adapters. Should they be m.2 or u.2? I'm not sure what else to do here. All other drives (non-nvme) work fine.

Thanks!

Moderator

 • 

8.8K Posts

June 30th, 2020 11:00

DivTS,

 

I believe the underlying issue is based on compatibility, this is due to the drives not appearing to be listed as supported. I won't be due to it being an m.2 or a u.2, as the R7425 has both types listed as supported.

 

Let me know if this helps.

 

 

8 Posts

July 1st, 2020 14:00

@DELL-Chris H can you please point me into the direction (documentation) of supported NVME drives as of today?

Moderator

 • 

3.4K Posts

July 2nd, 2020 00:00

Hi,

 

You probably can refer to this 2.5 NVMe drive user guide: https://dell.to/2BnShbY

 

Do let me know if you have any other questions.

Moderator

 • 

8.8K Posts

July 2nd, 2020 08:00

DivTS,

 

You can find ones that are offered from Dell here. If you let me know if you have a size and form factor preference, I can also provide part numbers. 

If you are wanting a list of every supported drives for the server, we don't have access to one.

 

 

8 Posts

July 2nd, 2020 08:00

That only gives me supported operating systems and other NVME specific information. I guess there is no official list that is being managed for supported / certified NVME drives?

Thanks.

Moderator

 • 

3.7K Posts

September 15th, 2020 10:00

Hello DivTS,


For M.2 drives we only have validated:
Part# 400-ASDQ , 240G M.2 Drive for BOSS, Customer Install
Part# 400-AVSS , 480GB, SATA, M.2 solid state drive, CUS


The link Chris posted also lists available NVMe
https://dell.to/2RxElQM

 

I hope this helps.

8 Posts

September 15th, 2020 10:00

Hi, I wanted to follow up on this to see if any additional documentation is available regarding the adapters Dell approves (if any) officially. For example, I am using an M.2 to 2.5 inch adapter that may be causing these issues. Are there any adapters that are officially supported by Dell for NVME drives?

Thanks.

8 Posts

November 28th, 2020 17:00

Question; are the NVME drive bays backwards compatible with M.2/SATA interfaces (the ones that do not signify SAS/NVME). 

Moderator

 • 

2.4K Posts

November 30th, 2020 03:00

Hello, in my opinion, If the M.2 connector of a Dell system supports NVME, it will generally be backward compatible with M.2 SATA drives. However, I am still not sure because I could not find a technical white paper for this. Just because the socket fits into the M + B slot does not necessarily mean it will work. So I consulted a colleague and I am waiting for an answer from him. 

 

Moderator

 • 

2.4K Posts

December 7th, 2020 22:00

Hi,

Sorry for late answer. I got an answer as below;

"On the r7525 there are multiple backplane configurations. There is a backplane that is NVMe only, NVME and SAS/SATA, or SAS/SATA only depending on what is ordered. If at the time of order an internal PERC and an NVME drive are ordered it will be the combination backplane."

2 Posts

October 28th, 2021 14:00

Stumbled across this today and wanted to remind that recent PowerEdge BIOSes have a setting that allows non Dell qualified NVMe drives to be recognized by the BIOS as boot devices:

iDRAC9 -> Configuration -> BIOS Settings -> NVMe Settings -> BIOS NVMe Driver = All Drives

8 Posts

January 15th, 2022 06:00

Hi, thanks for your reply. Do you know if the NVME "mode" should be set to RAID or NONRAID for this?

When I navigate to the following:
iDRAC9 -> Configuration -> BIOS Settings -> NVMe Settings; I only see one setting in there and it's asking if the NVME mode should be raid or non-raid. Does it make a difference for what you're mentioning to do?

I have had it set at RAID for a long time, because I wanted to utilize the the S140 raid controller.

Thanks in advance.

8 Posts

January 15th, 2022 08:00

A bit of an update here. I can see the drives in VMWare Esxi but I cannot configure the software raid in the S140 configuration (because the the PERC S140 controller doesn't see the drives).

Thanks.

No Events found!

Top