I purchased a Mad Dog 16x DVD-ROM and installed it in my Dell 4550 running XP Home. It also shows every disk as "Audio CD" with a single track. I tried the Mad Dog applications CD, the Power-DVD CD, a DVD movie, Norton Antivirus CD, and a data CD-R. Every disk shows as "Audio CD"... I have a CD-RW and the disks show up fine in that drive. I tried the DVD-ROM drive in another PC (Compaq w/ Win2k) and it worked fine. The system originally had a DVD+RW drive that I swapped out for a DVD-ROM and a CD-RW.
I uninstalled Rovio movie studio, 2 instances of "DAO"(??), DVDsentry(?), Power-DVD and it still didn't work. Mad Dog support was helpless and Googled for random documents, finding one from Ahead (Nero) that said to remove various .DLL/.SYS/.VXD that might have been installed by other CD authoring software. I looked at the driver info in the device manager and noticed 2 OEM drivers being used on the device, MusicMatch and something else. I removed those, rebooted and still couldn't access it. Eventually I lost access to my CD-RW (yellow X in device manager) as well, and couldn't force XP to re-install the drivers so I ended up doing a roll-back. Now my CD-RW works again.
I tried various combinations of master/slave/cable select/IDE0/IDE1 with no success... :(
I've got exact the same problem - and I would be more than interested in a solution. It must be possible to bring the Artec drive to work on a Dimension 4550???
Would be greatful for any advice!
Tried to phone the Dell Support but getting through there is very hard!
I am also having the same problem with a Mad Dog DVD-ROM (16X) on my Dimension 8300. It is an Artec drive.
I partially resolved this by going into BIOS, and disabling the IDE with the DVD to None (or empty, as long as it is not AUTO). Upon booting to Windows XP, it will recognize the drive. Here is the problem: it does not allow DMA, only PIO. Because of this, the drive is slow.
I have not found a way to allow it to be DVD and have DMA. I believe it is a BIOS problem.
It seems that Dell cannot or will not fix this problem. A few months ago, I was on the phone with their customer support, trying to fix this problem. After trying everything she said, it still did not work. All they really did was just try to reset the DMA using the Control Panel.
In the end, they were saying that since I did not buy the DVD drive from Dell, they could not help me (they suggest I contact Artec).
The only way I know that allows WinXP to see the DVD drive as a DVD drive is by turning the IDE device to OFF, and letting WinXP handle it (of course, you will be stuck using the slower PIO access).
I just downloaded their latest BIOS fix, and that did not solve the problem either.
I have a Dimension 4600 trying to install a Mad Dog Entertainer DVD-ROM. I'm running Windows 2003 server and encountering this exact problem. Hope Dell has a fix soon.
I assume no one ever found a fix for this problem? I've encountered the same thing from day 1 with my 8300. I've got my DVD-ROM (Mad Dog Entertainer 16x) set to PIO Only and it works fine, but obviously isn't as fast as I want. Here's the really disgusting thing - the drive works fine with SUSE Linux using UDMA Mode 2. So, it's got to be a problem with BIOS and Windows. But, it's a problem with Win2k also, because I've tried that too. Haven't tried Win98, but I'm tempted to.
I'm having the exact same problem. It's an Artec DVD-ROM drive in a PE400SC. Any DVD/CD i put in there looks like an audio CD. I even went as far as to format and reinstall (which it let me do), but that didn't solve the problem.
I hope someone has a solution/fix. Thanks for the help.
Formatting won't fix anything - it's definately a BIOS conflict. I've updated my BIOS a couple of times when new updates have come out, but they haven't fixed anything. I've even flashed the firmware on the DVD to the latest I can find, and it doesn't fix the problem. The drive works fine in "DOS" - meaning if I boot to a DOS Boot disk that has the CD-ROM drivers. Heck, I can even install Windows from it if I boot from a floppy disk, but as soon as Windows is installed, the drive no longer functions in DMA mode, only PIO. Selecting DMA renders all disks "Audio CD"s again.
Skybird
10.9K Posts
0
February 2nd, 2003 20:00
Hi IPE10100,
Do you have a DVD Decoder installed?
bpothier
1 Message
0
May 5th, 2003 18:00
I purchased a Mad Dog 16x DVD-ROM and installed it in my Dell 4550 running XP Home. It also shows every disk as "Audio CD" with a single track. I tried the Mad Dog applications CD, the Power-DVD CD, a DVD movie, Norton Antivirus CD, and a data CD-R. Every disk shows as "Audio CD"... I have a CD-RW and the disks show up fine in that drive. I tried the DVD-ROM drive in another PC (Compaq w/ Win2k) and it worked fine. The system originally had a DVD+RW drive that I swapped out for a DVD-ROM and a CD-RW.
I uninstalled Rovio movie studio, 2 instances of "DAO"(??), DVDsentry(?), Power-DVD and it still didn't work. Mad Dog support was helpless and Googled for random documents, finding one from Ahead (Nero) that said to remove various .DLL/.SYS/.VXD that might have been installed by other CD authoring software. I looked at the driver info in the device manager and noticed 2 OEM drivers being used on the device, MusicMatch and something else. I removed those, rebooted and still couldn't access it. Eventually I lost access to my CD-RW (yellow X in device manager) as well, and couldn't force XP to re-install the drivers so I ended up doing a roll-back. Now my CD-RW works again.
I tried various combinations of master/slave/cable select/IDE0/IDE1 with no success... :(
Did you receive any helpful suggestions?
Brian
moto64
1 Message
0
September 18th, 2003 15:00
I've got exact the same problem - and I would be more than interested in a solution. It must be possible to bring the Artec drive to work on a Dimension 4550???
Would be greatful for any advice!
Tried to phone the Dell Support but getting through there is very hard!
Geetings
moto64
Message Edited by moto64 on 09-18-2003 11:14 AM
ultrakiss
2 Posts
0
October 2nd, 2003 14:00
I am also having the same problem with a Mad Dog DVD-ROM (16X) on my Dimension 8300. It is an Artec drive.
I partially resolved this by going into BIOS, and disabling the IDE with the DVD to None (or empty, as long as it is not AUTO). Upon booting to Windows XP, it will recognize the drive. Here is the problem: it does not allow DMA, only PIO. Because of this, the drive is slow.
I have not found a way to allow it to be DVD and have DMA. I believe it is a BIOS problem.
Has DELL followed up to any of these issues?
wdaren
2 Intern
•
151 Posts
0
October 4th, 2003 05:00
You get the feeling this stuff isn't ready for prime-time yet? It shouldn't be this hard.
gfsiii
2 Posts
0
December 4th, 2003 01:00
Has anyone gotten a fix/solution for this problem... I am getting the same problem now.
Thanks,
George
ultrakiss
2 Posts
0
December 4th, 2003 18:00
It seems that Dell cannot or will not fix this problem. A few months ago, I was on the phone with their customer support, trying to fix this problem. After trying everything she said, it still did not work. All they really did was just try to reset the DMA using the Control Panel.
In the end, they were saying that since I did not buy the DVD drive from Dell, they could not help me (they suggest I contact Artec).
The only way I know that allows WinXP to see the DVD drive as a DVD drive is by turning the IDE device to OFF, and letting WinXP handle it (of course, you will be stuck using the slower PIO access).
I just downloaded their latest BIOS fix, and that did not solve the problem either.
Oh well.
gfsiii
2 Posts
0
December 4th, 2003 22:00
Thanks for the update... I agree that I think it must be a combo of the drives firmware and the bios....
I have updated to the latest of both with no joy....
George
AlanTa
2 Posts
0
December 4th, 2003 23:00
hughwolfgang
8 Posts
0
July 21st, 2004 23:00
I assume no one ever found a fix for this problem? I've encountered the same thing from day 1 with my 8300. I've got my DVD-ROM (Mad Dog Entertainer 16x) set to PIO Only and it works fine, but obviously isn't as fast as I want. Here's the really disgusting thing - the drive works fine with SUSE Linux using UDMA Mode 2. So, it's got to be a problem with BIOS and Windows. But, it's a problem with Win2k also, because I've tried that too. Haven't tried Win98, but I'm tempted to.
PennMD
1 Message
0
September 30th, 2004 04:00
Hi,
I'm having the exact same problem. It's an Artec DVD-ROM drive in a PE400SC. Any DVD/CD i put in there looks like an audio CD. I even went as far as to format and reinstall (which it let me do), but that didn't solve the problem.
I hope someone has a solution/fix. Thanks for the help.
PennMD
hughwolfgang
8 Posts
0
September 30th, 2004 11:00
Formatting won't fix anything - it's definately a BIOS conflict. I've updated my BIOS a couple of times when new updates have come out, but they haven't fixed anything. I've even flashed the firmware on the DVD to the latest I can find, and it doesn't fix the problem. The drive works fine in "DOS" - meaning if I boot to a DOS Boot disk that has the CD-ROM drivers. Heck, I can even install Windows from it if I boot from a floppy disk, but as soon as Windows is installed, the drive no longer functions in DMA mode, only PIO. Selecting DMA renders all disks "Audio CD"s again.