Hi Lost Girl, Real quick question, will the drive read / play Audio CD`s?
Best Regards
God, grant me the senility to forget the people I never liked anyway, the good fortune to run into the ones I do and the eyesight to tell the difference. CD/RW Link
Its not reading CD. It spins a lot like it wants to recognize them. I tried it both from My Computer and from Windows Media player and it would not open the CD. I could have sworn that last week I tried a CD in there and it did work but I've tried so many things that I may be losing my mind.
I saw this thread Re: New DVD burner = Blue Screen of Death and followed the advice by changing the DVD drive from Auto Play to Take No Action. That did not correct the situation.
I uninstalled Sonic before Nero. I deleted lower and upper filters. I uninstalled drivers and let it redetect (right now I have the external DVD burner uninstalled so as not to cause additional problems). I reloaded the IDE controllers. I have pages of information that I've tried. I really doesn't seem like it should be that big of a deal to correct as it sounds like others have been able to solve their problems. I don't understand what I'm missing. I have not done anything with the BIOS because I'm intimidated and wouldn't know what to do or where to start.
My apologies, when I said roll the system back, I was referring to Windows XP Restore Feature, which you now mentioned you have tried without success. There is an option to Repair Windows XP but currently I would not suggest that, simply because if the drive is bad, you have gained nothing. Post back tomorrow, good night...
Best Regards
God, grant me the senility to forget the people I never liked anyway, the good fortune to run into the ones I do and the eyesight to tell the difference. CD/RW Link
More than likely you have tried this but did you roll the system back to a date before the problem started? I have this in Section 100, article 17 of the CD/RW link in my post. Also I have added additional MS articles, start with #97 in Section 100.
Unfortunately an optical drive can just simply quit working / die, sometimes a firmware update can breath new life into one but I do not think Dell has one for your drive. Is there anyway you can test the drive in another system, if not, then consider Dell-Stephen`s article in Section 12, article 3 of the CD/RW link, follow his advice if it fails and still under warranty.
Best Regards
God, grant me the senility to forget the people I never liked anyway, the good fortune to run into the ones I do and the eyesight to tell the difference. CD/RW Link
I've never tried a roll back before. I tried several system restores but they did nothing. Can you tell me what the pros and cons are to a rollback or do you know where I can get documentation? I'm guessing I should back up my computer? Will I need to reinstall anything I've installed since that date? Do I lose newly created documents?
Thanks for the other ideas. I will check them out tomorrow when I can get a fresh start.
I tried a couple restores tonight but it said it could not successfully restore to the dates/times I selected. I tried uninstalling the DVD and uninstalling secondary IDE and letting it auto detect. This looked like it wanted to work, but in the end, it did not.
Do me a favor and jump over to the Special Interest-Virus / Spyware conference, click on the FAQ at the top of the conference and review the information from Dell-Chris, see if your PC is infected.
Best Regards
God, grant me the senility to forget the people I never liked anyway, the good fortune to run into the ones I do and the eyesight to tell the difference. CD/RW Link
Thanks for the advice. I went through all the checks. Found one virus that my software wasn't picking up plus some adware. However, it still didn't fix the problem yet. Any other thoughts? I've only used the DVD player a few times so I can't imagine it would fry already.
Tonight I tried reseating the cables since I've been reading so much about that. It didn't work. I also went into the BIOS to see if anything looked weird (not that I knew what I was looking for). Audio was set to Bypass instead of Performance so I changed it (since Performance is recommended) but that didn't help either. If anyone else out there is having trouble with their HL-DT-ST DVD GDR8162B not playing DVDs and CDs but was able to resolve it, please let me know.
OK, I went into Event Viewer and found something. It appears this has been happening for a while (like 2 months - show how often I try to use it). I took the error and sent it to Microsoft and it says Details
Product:Windows Operating System
ID:11
Source:Cdrom
Version:5.2
Symbolic Name:IO_ERR_CONTROLLER_ERROR
Message:The driver detected a controller error on %1. Explanation
This problem is typically caused by a failing cable that connects the drive to the computer.
User Action
Replace the cable.
Version:5.0
Component:System Event Log
Symbolic Name:IO_ERR_CONTROLLER_ERROR
Message:The driver detected a controller error on %1. Explanation
This problem is typically caused by a failing cable that connects the drive to the computer.
User Action
Replace the cable.
Stupid question - what cable am I replacing? The internal one? Can I just go to Office Depot (their's one next to my office) or somewhere like that and get one or do I have to go somewhere special?
For what it is worth, you are doing a fine job of trouble shooting this problem! The cable is the flat gray one attached to the back of the drive, yes you can get one from Office Depot, please get a 40-pin 80-conductor type, some refer to it as a ATA/66; ATA/100 or ATA/133 type. Here is a picture, I would stay with the Flat type and not the round but that is my nickel, do not let them talk into the ATA33 40-pin 40-conductor type.
God, grant me the senility to forget the people I never liked anyway, the good fortune to run into the ones I do and the eyesight to tell the difference. CD/RW Link
Thanks for the compliment. I'm just not ready to give up the fight yet which is why I think I go to great lengths to figure out what went wrong. I've invested too much time and the computer is only six months old. The new cable did not work. I checked every cdrom error in Event Viewer and all but one said the probable fix was to get new cables (the other said to take no action.)
I also purchased a lens cleaner. That spun in the DVD ROM for a quite a while and the disc icon kept flashing on screen but still it did not recognize that it was there. The weird thing was then I went to Ctrl+Alt+Del it and it shows that its the C Drive running, not the D Drive. Is this because its not recognizing media in D?
osprey4
4 Operator
•
34.2K Posts
0
February 7th, 2005 23:00
Predator
2 Intern
•
15.3K Posts
0
February 8th, 2005 01:00
Hi Lost Girl,
Real quick question, will the drive read / play Audio CD`s?
Best Regards
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
lost girl
13 Posts
0
February 8th, 2005 01:00
lost girl
13 Posts
0
February 8th, 2005 01:00
By the way, I'm running XPSP2
I saw this thread Re: New DVD burner = Blue Screen of Death and followed the advice by changing the DVD drive from Auto Play to Take No Action. That did not correct the situation.
lost girl
13 Posts
0
February 8th, 2005 01:00
Predator
2 Intern
•
15.3K Posts
0
February 8th, 2005 02:00
Hi Lost Girl,
My apologies, when I said roll the system back, I was referring to Windows XP Restore Feature, which you now mentioned you have tried without success. There is an option to Repair Windows XP but currently I would not suggest that, simply because if the drive is bad, you have gained nothing. Post back tomorrow, good night...
Best Regards
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
Predator
2 Intern
•
15.3K Posts
0
February 8th, 2005 02:00
Hi Lost Girl,
More than likely you have tried this but did you roll the system back to a date before the problem started?
I have this in Section 100, article 17 of the CD/RW link in my post. Also I have added additional MS articles, start with #97 in Section 100.
Unfortunately an optical drive can just simply quit working / die, sometimes a firmware update can breath new life into one but I do not think Dell has one for your drive.
Is there anyway you can test the drive in another system, if not, then consider Dell-Stephen`s article in Section 12, article 3 of the CD/RW link, follow his advice if it fails and still under warranty.
Best Regards
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
lost girl
13 Posts
0
February 8th, 2005 02:00
lost girl
13 Posts
0
February 9th, 2005 01:00
Predator
2 Intern
•
15.3K Posts
0
February 9th, 2005 02:00
Hi L-G,
Do me a favor and jump over to the Special Interest-Virus / Spyware conference, click on the FAQ at the top of the conference and review the information from Dell-Chris, see if your PC is infected.
Best Regards
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
lost girl
13 Posts
0
February 10th, 2005 02:00
lost girl
13 Posts
0
February 11th, 2005 02:00
lost girl
13 Posts
0
February 11th, 2005 02:00
This problem is typically caused by a failing cable that connects the drive to the computer.
User ActionReplace the cable.
Version:5.0 Component:System Event Log Symbolic Name:IO_ERR_CONTROLLER_ERROR Message:The driver detected a controller error on %1. ExplanationThis problem is typically caused by a failing cable that connects the drive to the computer.
User ActionReplace the cable.
Predator
2 Intern
•
15.3K Posts
0
February 11th, 2005 09:00
Hi Lost Girl,
For what it is worth, you are doing a fine job of trouble shooting this problem!
The cable is the flat gray one attached to the back of the drive, yes you can get one from Office Depot, please get a 40-pin 80-conductor type, some refer to it as a ATA/66; ATA/100 or ATA/133 type.
Here is a picture, I would stay with the Flat type and not the round but that is my nickel, do not let them talk into the ATA33 40-pin 40-conductor type.
ATA/100,133 Cable
Best Regards
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do
and the eyesight to tell the difference.
CD/RW Link
lost girl
13 Posts
0
February 12th, 2005 05:00
Predator,
Thanks for the compliment. I'm just not ready to give up the fight yet which is why I think I go to great lengths to figure out what went wrong. I've invested too much time and the computer is only six months old. The new cable did not work. I checked every cdrom error in Event Viewer and all but one said the probable fix was to get new cables (the other said to take no action.)
I also purchased a lens cleaner. That spun in the DVD ROM for a quite a while and the disc icon kept flashing on screen but still it did not recognize that it was there. The weird thing was then I went to Ctrl+Alt+Del it and it shows that its the C Drive running, not the D Drive. Is this because its not recognizing media in D?
LG