UNSOLVED

Illmate

updated

7 years ago

I

Illmate

4 Posts

1

3566

February 17th, 2020 16:00

17 R5, AWCC will not install

The  Alienware Command Center App would always be trying to update upon starting but due to  an error it could not. I uninstalled it using the guide in the alienware site and it would not install anymore.I will post the log for the failed installation down because the site doesnt allow more than 20 000 characters. 

Can someone tell me what seems to be the problem? PS I also tried extracting the files from the installer and the result was that the Setup.exe wont even start.

Thanks in advance.

[Tue Feb 18 02:16:22 2020]
--- End of Vendor Software Log ---

[Tue Feb 18 02:16:22 2020] Vendor Software Return Code: 3435973836
[Tue Feb 18 02:16:22 2020] logo.png
[Tue Feb 18 02:16:22 2020] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Tue Feb 18 02:16:22 2020] Name of Exit Code:
[Tue Feb 18 02:16:22 2020] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Tue Feb 18 02:16:22 2020] Exit Code set to: 1 (0x1)
[Tue Feb 18 02:16:22 2020] Result: FAILURE
[Tue Feb 18 02:16:25 2020] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Center-Application_0H00M_WIN_5.2.75.0_A00.txt

 

that is the end of the log I cannot upload the whole thing. It is to big