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Merlo Piccante

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2 years ago

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Merlo Piccante

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March 8th, 2020 08:00

XPS 13 9370, error #M1004

Hi there, I have a problem with my Dell XPS 13 9370 I bought it a month ago on Amazon Warehouse and it works fine, except I've been experiencing a weird problem which is puzzling me. I'd like to understand if it's a potentially dangerous problem or not, so I can decide to keep it or send it back. Of course, I'd really like to keep this computer, because I really like it. Anyway, here's the problem:

It's the third time in a month I get the system error #M1004. I made my researches and found that it is a common error that shows up, when you're using your computer, it gets too hot and it shuts down to prevent damages. The weird thing is that this is not what's happening to mine: I'm not getting it when I'm using it, but I'm always getting it when I turn my computer on after hours it has been off. For example, I used it yesterday before going to sleep, I turned it on 10 hours after shutting it down and I had the error. The computer was not overheating and the vents weren't making any noise.

What is actually happening? Do you have any idea? I'm using Windows 10.