Hello everyone. 

Writing to you after a frustrating 3 hours+ of attempting to get OC controls to work properly. This is a fresh copy of Windows 10 and a fresh install of all Alienware/Dell suggested programs. For some reason I just get the same message every time I attempt to turn it on and overclock. 

AURORA-R7_Alienware-Command-Center-for-Desktops_F8P3V_WIN64_4.8.20.0_A00 
App_DT_OCControls1.0.5.0_W10_Setup_4K9TW_ZPE 

The messages that occurred are the following (all on OC Controls):
1) OC controls- A service required by the application is stopped. Do you want to start the service?

2) Predefined Profiles Missing- The application failed to load the predefined profiles. Please connect to the internet and restart the application

3) Data Config unavailable - Data Configuration file is missing or invalid. Overclocking profiles cannot be created. 

Mind you that the overclocking is off in the bios. I've really pulled my hair out trying to get this to work. 

@Alienware-Eimy I saw that you helped someone with a similar situation, although I attempted to follow the instructions but it didn't fix anything. Do you have any idea what is causing this issue. Mind you when I turn Overclocking on or off in the bios, and choose either profile, nothing changes. Same message every time.