System not recognizing D or E drives

Shearon:

It would be helpful to know a few things:

1. What model and operating system do you have?
2. What kind of drives are your D and E drives? Hard drives, CD, DVD, etc.?
3. What program are you using to copy these files to the drives?

If neither drive is recognized, I suggest you try removing the upper/lower filters as described here:

http://www.the-predator.com/dell/detect.html#1-0-8

Hi,

Sorry I forgot to add that.  I have a Dimension 4100, and it's the CD and DVD drives.  I am trying to save files from my C drive to CD to free up room on my C drive.  I am using Window 2000 system, and I am trying to transfer files from Microsoft Office Word 2003.

I just finished chating with a Dell Support person and they had me download and install the following :

I would request you to please refer to the link below and download the software update for the same.
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R20571&formatcnt=1&fileid=20423

I have just finished rebooting and I am still having the same problem.  Thank you.

Hi,

I have removed the upperfilters and lowerfilters, but still no access to the cdrom drives.  What else can I do?

Thanks

Shearon:

Ok, your NEC DV-5700A is a DVD-ROM drive so obviously you can't save any files to that drive. That leaves the Sony CD-RW. Are you putting a blank CD-R in the drive before you try to save files? What kind of disc, i.e., brand and speed, are you using?

Hi,

I am using blank cd's, the same type I have always used.  Maxell CD_R Pro 80min/700 mb and PNY Technologies CD-R High Performance 80min/700mb