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iDRAC 9 Embedded Service Module Installer Missing
We have several PowerEdge R615 servers. One of them had a bad motherboard when it came to us, and Dell sent a tech out to replace the motherboard.
After this, the server no longer has the embedded installer for the iDRAC Service Module (iSM). The other servers do have it.
If I go to iDRAC Settings, Settings, iDRAC Service Module Setup, "Available Installer Version" says "Not Applicable". On the other servers, it lists 3.4.1 as the "Available Installer Version".
There's an information icon, and if I mouse over it it says:
In order to install the Service Module:
Download the iDRAC Service Module LC DUP from DellEMC Support. Downloading the installer will enable this feature and you can begin the Service Module installation process.
or
Enable iDRAC auto-update and update iDRAC. Updating iDRAC will download the Service Module LC DUP and enable this feature.
I can't find the iDRAC Service Module LC DUP from the support site anywhere. I don't want to enable automatic updates, either. I've tried manual updates against downloads.dell.com , but it's never offered as an option.
Today I installed the new iDRAC 9 firmware (from 3.40.40.40 to 4.00.00.00), hoping it would include the relevant DUP. It did not.
If I look at System, Inventory, Firmware Inventory, then the server lists a Component of "iDRAC Service Module Installer" with a FW Version of "Not Installed".
The other servers list a component of "iDRAC Service Module Embedded Package, v3.4.1, A00" with a FW Version of "3.4.1".
Additionally, the other servers have a Component of "OS COLLECTOR 5.0 15G, A00" with FW Version "5.0", but the server that had the motherboard replaced had a similar component of version 4.0, and the Lifecycle Controller doesn't find any updates for it. I did manually load in an update today - Diagnostics_Application_WGJYG_WN64_5.0_A00_02.EXE frm the support site. But this is still slightly different from that the other servers show. This update causes the Component column to show "OS COLLECTOR, 5.0, A00" (note the extra comma and lack of "15G" compared to the other servers).
I'd like to get them to be all the same, if possible.
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