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SupportAssist for PCs

Smart technology that powers your support experience

SupportAssist¹ is the smart technology, available on your PC that will keep it running like new by removing viruses, detecting issues, optimizing settings and telling you when you need to make updates. Premium Support Plus customers enjoy the full set of SupportAssist features including predictive issue detection and proactive resolution.

Ready for the best in PC support?  

Support Assist
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Keep your PC running like new

Boost performance

  • Automatically optimizes
  • Frees up space
  • Tunes Wi-Fi and PC settings

Proactive resolution

If there’s a problem, we contact you first and make resolution easy²

Predict issues

Our smart technology detects failures before they happen³

Get updates

Stay up to date with the latest drivers and downloads

Protect your PC

Automatically remove viruses and malware

Single stop for support

  • Open a support request
  • Access technical support
  • Get service plan details

Premium Support Plus

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Get the most out of SupportAssist with Premium Support Plus

  • Premium Support Plus and SupportAssist help you get issues resolved up to 46% faster compared to basic hardware service4
  • Optimizes PC performance automatically
  • Predicts hard drive, battery and solid state drive issues before the problem starts
  • Automated removal of viruses and malware

Learn more

1. SupportAssist is not available on Linux, Windows RT, Android, Ubuntu or Chrome based products.

2. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards.

3. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.

4. Based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: http://facts.pt/sk4vHh


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*DELL'S TERMS AND CONDITIONS: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at www.dell.com.au

GOODS BY DELIVERY ONLY: Dell Australia Pty Limited (ABN 46 003 855 561) is located at Unit 3, 14 Aquatic Drive Frenchs Forest NSW 2086. While the products advertised here are delivered direct to the customer, certain pre-configured and build to order products are available at selected retail stores. See in store for further details.

SMART SELECTION TERMS: Smart Selection products have an estimated delivery time of 2-3 working days from order confirmation for shipment to Sydney, Melbourne, Brisbane, Canberra, Wollongong and Newcastle. For all other locations estimated delivery times will be longer. If your orders contains both a Dell system and accessories, these products may be delivered separately. In the event of your selected product being out of stock, we will supply you with product direct from our manufacturing facility and estimated delivery times will be longer.

ONLINE PRICING: Prices advertised online include delivery fees. Goods are supplied by delivery only. Limit 5 units per customer.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf

TRADEMARKS: Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

© 2022 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.


COPYRIGHT: © 2022 Dell Inc. All rights reserved.