You can shop early with peace of mind with easy returns. This year we are offering consumer customers a longer period of time within which to return their purchases, for purchases made between November 1, 2026
and December 29, 2026, For such purchases, consumers have until January 15, 2027 or 30-days from the date of delivery, whichever is later to request a return of their product. This offer is without prejudice to the statutory right of withdrawal. See terms below for full details.
This offer is only available for PC and accessories for PC, thus excluding the products listed below. You can request a return and refund of your product using the following link - https://www.dell.com/en-gb/shop/lp/return-policy This offer is without prejudice to your statutory right of withdrawal often referred to as the cooling off period.
For you to be entitled to a refund, the products must be in a “new” or “good as new” condition. If returned products have been damaged (including aesthetic damages), these products will not be eligible to benefit from this offer. If your product(s) benefit from a bundle discount (e.g. buy more save more, or discounts applied to display and client peripherals when purchased together with a PC) or you purchased a bundle offer, all of the bundled items or products linked by the bundle discount will need to be returned. Following the request for return your refund will be issued without undue delay on the payment method used to place your order.
If this payment method cannot be used to receive refunds, please inform Dell directly. Additional documentation may be requested in that event. Any Dell Rewards points used to place the purchase will be returned to you, and any rewards points earned from placing the purchase of the returned products will be proportionally forfeited, to match the reward points amounts earned for the returned products.
If you ordered more than one product but returned only part of the order, the Dell rewards points used to place the purchase are returned proportionately to the return value.
Restriction/exclusions: Software if not bundled with a PC cannot benefit from this offer. Products intended for commercial use (Infrastructure Solution Group category e.g.Servers, Storage, Networking products… listed under the Infrastructure tab of https://dell.gb/) are not eligible to this offer.
Dell Wyse and Wyse -branded products are excluded from this offer. Purchase of APEX offerings are also excluded from the program. The returns are limited to 5 systems/customer, or 10000 £ in purchase value (VAT included). Once a limit is reached, all claims related to this offer will be rejected (without prejudice to your right of withdrawal/cooling off period). For the sake of clarity, customers purchasing products for commercial/business use cannot benefit from this offer.
Your Right to Cancel
If you are a consumer customer, you have a right to cancel your purchase contract since your purchase contract with Dell was concluded ‘at a distance’.
Please note that the Right to Cancel only applies to consumer customers who have purchased for personal use.
For Product order cancellations / returns – you have 14 calendar days in which to request cancellation of the purchase and return the Product, starting on the later of the day after:- 1) the day you receive your Order Confirmation OR 2) the date of delivery;
For Services order cancellations / returns – you have 14 calendar days to cancel and return as above, starting on the day after the day you receive your Order Confirmation. If you cancel within the 14 days and you have requested or accepted performance of the Service, then you will be refunded pro-rata based on the Services performed up until the date of receipt by Dell of the cancellation notice. You lose the right to cancel if the Services are fully performed within the cancellation period; and
For Software order cancellations / returns - you have 14 calendar days to cancel and return as above, starting on the day after the day you receive your Order Confirmation, except that you lose your right to cancel if you download or begin using the Software during the 14-day cancellation period. You may not obtain a refund on return of a Software or operating system element of a Product only. If you don’t want the pre-installed software or OS, you should return the Product.
Unfortunately, we cannot accept changes to an Order once it is submitted. But if you are aware of an error, you may be able to cancel your order and re-submit a further, corrected order.
Exercising your Right to Cancel
If you wish to exercise your Right to Cancel, you must inform us of your decision to cancel by submitting the online returns form (accessible through the Dell Order Support page), or by contacting us via your preferred means including by telephone (0800 587 1456 Mon to Fri, 9am – 5pm), or sending us a letter to: Dell Corporation Limited, 1st & 2nd Floor, One Creechurch Place, London, EC3A 5AF. Cooling-off returns are managed in accordance with your Right to Cancel.
For any other return query, including if more than 14 calendar days have passed since delivery of your order, please contact us using the “Contact Customer Support” button accessible through the Dell Order Support page.
