• IT Support Services

    Maximize productivity and uptime with our IT support expertise, insights, and technologies

    Intel Innovation Built-in

      • Support Services for Infrastructure

        Your ideas | Your future | Our support

         

        Support services that are as innovative and flexible as your business

    • ProSupport Infrastructure Suite

      Dell product-level technical support and guidance for infrastructure solutions.

    • Specialty Support Services for Infrastructure

      Purpose-built offers designed for global operations.

    • Business Client Services

      ProSupport Suite for PCs

      Automatic issue detection and notification and predictive analysis for issue prevention, with priority access to ProSupport engineers 24x7x365 for hardware and software expertise.

    • Accidental Damage Service for Client Device

      Accidents Happen. Protect the productivity of every PC from drops, spills and other disasters with repair or replacement.

    • PC as-a-Service

      Simplify PC lifecycle management by combining hardware, software, lifecycle services and financing into one all-encompassing solution.

    • Dell Technologies: TSIA STAR Awards Winner 2020

      Support Services for Home PCs

      Premium Support Plus

      24x7 access to expert hardware and software support, help with setting data backup, parental controls and more.

    • Accidental Damage Service

      Protection for everyday challenges like drops, falls and other collisions, with fast repair or replacement for liquid spilled on or in unit.

    • Services Technology

      Take the guesswork out of managing IT support and services with data-driven technologies

    • 20TB data per day

      Evolving with you using machine learning and an AI engine that learns fast.

    • 650+ billion rules executed daily

      Pre-emptive speed to predict and prevent issues with your hardware.

    • 3.7 million issues predicted annually

      See ahead and stay ahead with actionable telemetry data.

    • Not all IT organizations are built the same

      World-class companies all over the globe trust us to support their infrastructure solutions and keep them running all day, every day for the past 25 years. With the experts, insights, and ease you get from Support Services, you’ll always be prepared for whatever comes next — no matter what. That’s a responsibility we are proud to have and to do well.

    • Awards & Review

    • 2022 TSIA STAR Awards Winner: Dell Technologies

      2022 Best Practices in Field Service

    • 2022 TSIA STAR Awards Winner: Dell Technologies

      2022 Innovation in Leveraging Analytics for Service Excellence

    Questions?
    We're here to help.
    From offering expert advice to solving complex problems, we've got you covered.

    • *Based on a Principled Technologies report, “Diagnose and resolve a hard drive issue in less time with Dell ProSupport Plus” May 2020. Testing commissioned by Dell, conducted in the United States. Actual results may vary. Full report: http://facts.pt/ddv0ne9