Intel® Core™ Ultra Processors

Online Returns/Withdrawal

Love your purchase or return it within 14 days*

*in accordance with your statutory Right to Withdrawal
Step 1

Step 1

Have a technical issue? First visit our support page to resolve your issue or get a replacement device:

Go to dell.com/support and enter your service tag.

For all other return reasons go to dell.com/orders and enter your order number.

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Step 2

•Refer the video for detailed information.
•Acknowledgement of receipt of withdrawal / return request will be sent upon successful completion of the return process. 
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Step 3

Dell will arrange for collection of the order(s) or otherwise provide instructions for return.
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Step 4

Track your return online.
Go to Dell.com/orders, enter your order number and select “View Details” to learn more. Dell will issue your refund, within 14 calendar days of receiving your return request. However, Dell may withhold payment pending receipt and verification of the returned order.

Watch our 2-minute step-by-step returns video 

Begin Your Online Return Here

As a consumer, you have the right to withdraw from your purchase contract since the contract with Dell was concluded remotely. This contract is governed by Dell's general terms and conditions of sale.

For returns of specific products/orders , you can withdraw from your purchase within 14 calendar days, starting the day after your order is delivered.

For returns of service orders , you can withdraw from your order within 14 calendar days, starting the day after your order is delivered. You can cancel your order within 14 calendar days. If you have requested or accepted the service, the refund will be prorated based on the services provided until your product is returned to Dell. You will lose your right of withdrawal if the services have been fully performed during the withdrawal period.

When you return software orders , you have 14 calendar days from the day after delivery to cancel your purchase. You lose your right of return if you download or use the software during the 14-day cancellation period. You are not eligible for a refund for returned software or an operating system that is part of a larger system order.

You can exercise your right of cancellation online by contacting customer support via the "Action" menu in the online support portal.

Refunds for products purchased as part of a bundle are handled separately. In accordance with the regulations governing the right of cancellation, if you wish to exercise your right of cancellation on your purchase contract, all products included in the order must be returned.

Track your return online.
Go to Dell.com/orders, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorized return.

Refunds will be processed as soon as possible and you will usually be refunded within 14 calendar days of receipt by Dell of your cancellation notification.

Once you have notified Dell of your wish to exercise your right of cancellation, you can either choose for Dell to arrange collection of the Product(s) or you can return the Product(s) yourself via a Dell authorised drop-off location. You must return Product(s) in their original condition and within 14 calendar days of your cancellation notification unless Dell provides a later collection date. Dell may charge you for any damage caused to the Product(s). Where Dell arranges collection, return shipping will be free, unless Dell has notified you otherwise. Dell may withhold payment of your refund pending receipt and verification of the returned Product (in its original condition).

No, there are no restocking fees.
Intel® Core™ Ultra Processors