Digital Employee Experience Services






Fuel Workplace Performance
Through Insight-Driven IT

Improve end-user productivity, optimize technology value and move IT
beyond reactive support to a more proactive, unified approach to
digital employee experience.

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Drive Productivity with a Connected Employee Experience

Employees need technology that simply works. When tools are disconnected and IT teams are stretched thin, everyday issues can slow people down, frustrate users and create more work for support teams. Dell Digital Employee Experience (DEX) Services bring together strategy, advisory and flexible subscription-based services to help you move beyond fragmented efforts and improve digital employee experience across your environment, regardless of brand or endpoint. Turn insights into action through continuous measurement, intelligent automation and data-driven optimization.

Performance

Multiply the Impact of Your Workforce




Reduce disruption by finding experience issues early and supporting smoother day-to-day work.

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Enable Proactive Experience Management


Unify governance, insights and actions so IT can manage more with Employee Experience Management Office Services.

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Maximize Technology Value




Use experience data to reduce waste and improve technology value.

Unify Capabilities with an Employee Experience Management Office

Dell helps you establish and run a dedicated practice that uncovers hidden productivity, continuously measures and optimizes the employee experience, and governs how employees interact with workplace technology.
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Strategy and Governance Align Digital Employee Experience to Business Priorities

A stronger employee experience starts with clear direction. We help you create a more structured approach to digital employee experience management so you can connect employee needs to business goals, guide investments and improve the experience more consistently.

  • Define a digital employee experience strategy tied to business needs and experience standards
  • Clarify ownership and governance across IT support teams
  • Turn technology investments into measurable outcomes
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Employee Experience Management Office Services Empower Better Employee Experiences

Manage and improve your digital employee experience with structure, oversight, and insights you need to drive business value.
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Additional Capabilities for Every Stage of Your Journey


From strategic guidance to ongoing optimization and support, our portfolio allows you the flexibility to choose services that fit your goals.
Digital Employee Experience Advisory Services

Shape better employee experiences with expert guidance

Get strategic guidance to enhance digital experiences, reduce friction, and help employees stay productive.

Digital Employee Experience Subscription Services

Improve employee productivity with proactive, personalized IT support

Use AI-driven insights and proactive support to reduce disruptions, optimize device performance, and improve employee productivity—with Dell experts available for a set number of hours each month.

Extend Your Digital Workplace Strategy

Lifecycle Hub Suite

Simplify Lifecycle Planning and Action

Connect lifecycle data and insights to help you plan, prioritize and act more effectively across the device environment.

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Digital Services Management

Gain More Control Across IT Services

Bring greater visibility, coordination and consistency to how digital services are managed, supported and improved.

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AI Productivity with Microsoft

Improve Productivity with AI at Work

Help employees get more value from Microsoft AI tools with a more practical approach to adoption, usage and everyday productivity.

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PC Optimization with Microsoft

Optimize PC Performance for Everyday Work

Improve device performance, readiness and user experience with a more proactive approach to PC optimization using Microsoft capabilities.

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Service Credits

Fast-track Your Access to IT Services Expertise

Prefund Dell Services to access a deep portfolio of Dell expertise whenever you need it — without the delays and complexity of traditional procurement.

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Frequently Asked Questions

Digital employee experience is how employees experience the technology they use to do their jobs every day, including devices, applications and digital services. When that experience is poor, you can see the impact in productivity, engagement, support costs and how efficiently work gets done. We help you measure and improve digital employee experience so you can reduce disruption and support a more productive workforce.

Our DEX services leverage relationships with industry platform leaders, including Nexthink and Lakeside Software, helping customers gain meaningful insights and outcomes across the digital employee experience. These platforms represent examples within Dell’s broader ecosystem of collaborators and do not reflect an exclusive list of partners supporting DEX engagements.

You can measure digital employee experience by combining data from devices, applications, employee sentiment and operational signals to understand where issues exist and how they affect employees. We help you bring those insights together across your environment so you can identify patterns, prioritize action and improve digital employee experience more proactively.

Our ProSupport Plus with SupportAssist benefits and supports a customer's IT team through proactive support for their Dell PCs. Dell Digital Employee Experience Management Office services monitors and improves the end user's digital experience across their entire environment (across devices apps and services), and in doing so, it helps IT support teams by reducing ticket volume, surfacing root causes faster, and enabling more proactive intervention.

Yes. We help you improve digital employee experience across broader IT environments, including mixed estates with different device types, operating systems and platforms. That means you can take a more unified approach to measuring experience, identifying issues and improving how technology supports employees across the digital workplace.