If you are an end user customer and wish to return a product that you have directly purchased from Dell in India, we are happy to offer an exchange or refund, provided the products are returned to Dell within 14 calendar days from the date of delivery. Unfortunately, we cannot accept changes to an Order once it is submitted. Please note that the Right to Cancel/Return only applies to Home customers buying directly from Dell.
Dell values its relationship with you and offers you the option to return most products purchased directly from Dell. More details below.
- Our return policy is 14 days from the date of delivery. You must initiate the return within this time.
- For approved returns, Dell will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable restocking fees (described later in this policy), or both. View more details on restocking fees below.
- Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment.
- Ship your return in time for us to receive it within 14 days of authorization or your refund or credit may be reduced or eliminated.
- Special conditions apply for products purchased in a bundle or during a promotion. See “Promotional Items” section below.
- For all purchases not made directly from Dell, please check the return policy of the location from which you purchased your product.
- All returns must be made in the same country in which the purchase was made.
- Exclusions:
- You cannot return software at any time, unless the software you are authorized to return is:
- An operating system or application that Dell installed on a returnable product that you are returning within that product’s return period.
- Software on physical media such as a DVD or CD that you have not opened or removed from its sealed package.
- Software delivered electronically for which you have not accepted the license agreement or other applicable terms.
- Products that are not eligible for return at any time include:
- APEX, data storage, data protection, converged infrastructure, hyperconverged infrastructure, and networking products
- Dell Wyse™ and Wyse-branded products Non-Dell-branded enterprise hardware and software products
- Customized products
- Volume licenses:
- Unless you have specifically agreed otherwise in your written agreement with Dell, there is no right of return for software purchased under any type of volume license arrangement.
- Dell reserves the right to deny any returns in circumstances involving repeated returns, violation of the Dell Terms of Sale, or other impermissible activity.
- Re-stocking Fees:
- Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell will charge a restocking fee of 15% of the purchase price paid, plus any applicable sales tax for all Refund cases.
- Promotional Items:
- Refunds or credits for a product you purchased in a bundle or during a promotion can get a little complicated. Depending on the promotion, Dell may deduct the value of the discount, promotional item or Cash back you received for the return of the purchased item. Examples of these kinds of discounts and promotions include:
“Buy a computer and get a headset free.” If you return the computer but keep the headset, Dell may reduce your refund or credit by the value of the headset.
After you get a system pick up email confirmation from Dell:All products should be in as-new condition. In particular review “A note about operating systems” at the end of this policy.
- Back up any data you might have stored on your product and then delete it.
- Remove all confidential, proprietary, and personal information.
- Also remove any media such as flash drives, CDs, or PC cards and any cables or port devices that did not come with the product you are returning.
- Dell authorized courier team will contact you and schedule the pickup.
- Return all products, along with all media, documentation, and other items that Dell included in your original shipment, in their original packaging.
- Also remember that Dell is not responsible for any confidential, proprietary, or personal information you leave on a returned product. We also are not responsible for lost or corrupted data, or for any damaged or lost removable media or devices you might include with your return.
A note about operating systems.Systems configured with an Intel
® 8th/10th-generation or later CPU are designed to run optimally with the Microsoft Windows 11 operating system. Removing the factory-installed operating system to run a non-Windows 11 operating system (such as Windows XP or Windows 10) may make the product ineligible for return to Dell for a refund. It also can cause system instability and performance issues that your warranty, support, or service agreements may not cover.
