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Help at every step. Explore Dell's recommended Support Services.

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You do everything on your PC.
Keep your PC performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you.
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Support Options for Windows Home

Monthly subscriptions are now available for Premium Support and Premium Support Plus.
Features Basic Support Premium Support Premium Support Plus
Accidental Damage Optional Optional
Technical support through phone, chat, and online Business hours 24/7 24/7
On-site repair or Advanced Exchange after remote diagnosis2 Varies 1-2 Business days 1-2 Business days
International travel support
Parental controls and data backup
Automated virus and malware removal (requires SupportAssist)
Fix problems before they occur (requires SupportAssist)

Premium Support Plus*

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Accidents? Covered

Repairs are covered! That includes drops, spills, or electrical surges.

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Personalized support

24x7 access to experts to help with software, data backup, or setting up your home network.

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You go places

Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.

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Get rid of viruses and spot trouble before it happens!

SupportAssist can remove viruses and malware, and predict problems before they ever occur.

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Premium Support
Real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will contact you if they detect an issue. SupportAssisttechnology allows our dedicated team of experts to resolve issues quickly. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location.
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Accidental Damage


Save time and effort when you plan for accidents. Accidental Damage delivers coverage you can count on for drops, spills, and surges:

• Streamlined claim process
• No extra fees or deductible
• Repairs performed by Dell technicians with Dell parts

Accidental Damage is included in Premium Support Plus or you become eligible to purchase it when you buy another support offer.

What’s covered :
• Liquid spilled on or in the unit
• Drops, falls and collisions
• Electrical surges
• Damaged or broken LCD due to a drop

Add additional support services to meet your specific needs


When you purchase a support offer or extend your hardware warranty, you are eligible to purchase additional services. Choose what meets your unique needs.
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Software Support

24/7 access to software experts by phone or online, for help with software application installation, set up and troubleshooting issues including:

Gaming software support
Network setup support

A monthly subscription to Dell Software Support can help you keep your PC running at its best, even if you’re out of warranty.

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Extended Battery Service (EBS)

A worry-free battery replacement service which includes:

One battery replacement after remote diagnosis
Simple claims process

Add an additional one or two years of battery support with Extended Battery Service, extending your original hardware warranty (which covers your notebook battery in its first year of use).

Important Information*

• Onsite or Advanced Exchange Repair after remote diagnosis (a) Onsite after remote diagnosis is determined by online/phone technician of cause of issue, may involve customer access to inside of system and multiple extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched usually in 1 or 2 business days following completion of remote diagnosis. Onsite service is provided by Dell Marketing L.P., Availability varies. Other conditions apply. (b) Advanced Exchange replaces hardware after remote diagnosis. Customer must return original hardware to Dell according to the rules specified. Advanced Exchange subject to country availability. (c) For complete details about Onsite or Advanced Exchange see dell.com/servicecontracts

• In some countries, support after local business hours may be provided in a language other than the local language.

• Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts .

• Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.

• Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts. SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products.

• SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.

• Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: https://facts.pt/sk4vHh.

• Based on internal analysis April 2017. Some features are not available on all products.

Intel® Core™ Processors
Learn More about Intel