Repairs are covered! That includes drops, spills, or electrical surges.
24x7 access to experts to help with software, data backup, or setting up your home network.
Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.
SupportAssist can remove viruses and malware, and predict problems before they ever occur.
24/7 access to software experts by phone or online, for help with software application installation, set up and troubleshooting issues including: Gaming software support Network setup support A monthly subscription to Dell Software Support can help you keep your PC running at its best, even if you’re out of warranty.
A worry-free battery replacement service which includes: One battery replacement after remote diagnosis Simple claims process Add an additional one or two years of battery support with Extended Battery Service, extending your original hardware warranty (which covers your notebook battery in its first year of use).
• Onsite or Advanced Exchange Repair after remote diagnosis (a) Onsite after remote diagnosis is determined by online/phone technician of cause of issue, may involve customer access to inside of system and multiple extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched usually in 1 or 2 business days following completion of remote diagnosis. Onsite service is provided by Dell Marketing L.P., Availability varies. Other conditions apply. (b) Advanced Exchange replaces hardware after remote diagnosis. Customer must return original hardware to Dell according to the rules specified. Advanced Exchange subject to country availability. (c) For complete details about Onsite or Advanced Exchange see dell.com/servicecontracts
• In some countries, support after local business hours may be provided in a language other than the local language. • Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts . • Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals. • Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts. SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. • SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries. • Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: https://facts.pt/sk4vHh. • Based on internal analysis April 2017. Some features are not available on all products.
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