Go to Dell.com/orders and enter your order number.
Select “Return Items”. Verify your identity and follow the directions to submit your return.
Print return label and package your device in its original packaging for pickup, or bring it to a local drop-off location.
Track your return online. Go to Dell.com/orders, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorised return.
Dell values its relationship with you and offers you the option to return most products you have purchased as an end user customer directly from Dell New Zealand Limited (“Dell”). Our return policy is 15 days from the date of your invoice unless you have a separate agreement with Dell. You must initiate the return within this time. If approved, you will receive a confirmation email from Dell to return the products.
Track your return online. Go to Dell.com/orders, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorized return.
1. You cannot return software at any time, unless the software you are authorized to return is:
Dell may charge to re-stock a product you return.Dell will not charge a re-stocking fee if the product you are returning is defective. Dell also will not charge a re-stocking fee if you have to return a product because Dell made an error. If you are a consumer who purchased for personal use, Dell will waive any restocking fees and provide return shipping labels at no cost to you.In other cases, Dell may charge a re-stocking fee of 15% of the actual price you paid for the product. That price does not include shipping and handling or sales tax. Typically, we deduct any re-stocking fee from the amount of your refund or credit.Refunds or credits for a product you purchased in a bundle or during a promotion can get a little complicated. Examples of these kinds of discounts and promotions include:“Buy a computer and get a free printer.” If you return the computer but keep the printer, Dell may reduce your refund or credit by the value of the printer.“Buy a monitor and get a gift card.”If you return the monitor but already spent the money on the gift card, Dell may return your refund or credit by the value of the gift card.
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