Intel® Core™ Ultra Processors
Learn More about Intel

Support for Business PCs

Support For Business

Dell was once a small company. We get it.

We know you have a business to run and no time for IT issues. That’s why we created the most complete support service in the industry.

With the ProSupport Suite for PCs, Dell is always watching for issues so they don’t turn into costly problems. We’re in this together and it’s a safe bet that if there’s a problem, we’ll call you before you can call us.

ProSupport Plus

With ProSupport Plus, automate and customize support to eliminate downtime across your fleet

  • 24x7 priority access to in-region ProSupport engineers
  • Next business day onsite repairs
  • Proactive monitoring including predictive hardware alerts

PLUS

  • Self-healing automated remediation scripts
  • Service Account Manager (500 system minimum)
  • Accidental damage coverage
  • Keep Your Hard Drive Service
Download ProSupport Plus Datasheet
Support For Business

ProSupport

Save time on your routine PC support tasks

  • 24x7 direct access to in-region ProSupport engineers
  • Next business day onsite repairs
  • Proactive monitoring including predictive hardware alerts
Download ProSupport Datasheet

Help Me Choose

Features
Basic
ProSupport
ProSupport Plus
Self-healing automations via SupportAssist AI technology Library of Dell-authored scripts to automate tasks and remediate issues
✓
Automated PC optimizations
✓
Custom catalogs for remote BIOS, driver and firmware updates
✓
Proactive monitoring via SupportAssist AI technology Fleetwide view of security, health and application experience scores
✓
✓
✓
System-level performance and utilization metrics
✓
✓
Proactive and predictive hardware alerts with auto dispatch
✓
✓
BIOS, driver, firmware and application version tracking for compliance
✓
✓
Support essentials Technical support with AI-driven troubleshooting tools
Business hours
24x7
24x7
In-region ProSupport expert assistance for hardware and software issues
✓
✓
Priority Access
Next business day on-site repair1
Varies
✓
✓
Service Account Manager (SAM) for account reporting and planning
✓
500 system minimum
Keep Your Hard Drive Service
✓
Accidental damage coverage2
✓
Extended Battery Service
Optional
1Onsite service after remote diagnosis.
2 Accidental damage coverage excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.

SupportAssist for Business PCs

Connect for a richer experience. By connecting to SupportAssist, you get access to our robust self-healing automations and proactive monitoring capabilities.

  • Simplify PC monitoring, tracking, and management
  • Predict issues before they cause frustration
  • Anticipate your team’s needs
  • Deliver a hassle-free experience anytime, anywhere
Learn more about SupportAssist

Accidental Damage Protection Insurance

Everyone, even the CEO, is tough on laptops and PCs. Whether in the office or on-the-go, accidents like drops, spills and surges happen.

Recover faster with Accidental Damage support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:

  • Convenient support hours
  • No hidden fees for repairs
  • Single point of contact for Dell warranty support
Intel® Core™ Ultra Processors
Learn More about Intel