How to manually create the SupportAssist Collection with iDRAC 9?

How to manually create the SupportAssist Collection with iDRAC 9?

This article provides information about exporting the SupportAssist Collection, including the Operating System, Application Data, and the RAID controller logs via the integrated Dell Remote Access Controller 9 (iDRAC 9) web interface of Dell 14th generation of PowerEdge servers, Datacenter Scalable Servers and Precision workstations.

To access the documentation for your iDRAC, go to, click on your iDRAC generation, then the installed firmware version and then Manuals & documents.

Note: Download and install the iDRAC Service Module (iSM) corresponding to the installed OS: Windows, Linux, ESXi 6.5 U1 & 6.7 or 6.0 & 6.5.

If the iDRAC Service Module (iSM) is installed and running in the host operating system, you can manually generate the SupportAssist Collection including OS information. The iDRAC Service Module invokes the appropriate OS collector on the host operating system, collects the data, and transfers to iDRAC. You can then save the data to the required location. To generate the SupportAssist collection manually:

  1. After logging into the iDRAC web interface, go to Maintenance (Fig.1)

  2. Then choose tab SupportAssist (Fig. 1).

Note: If the server is not registered for SupportAssist workflow, the SupportAssist Registration Wizard is displayed. Click on CancelCancel Registration.
  1. Click Start a Collection (Fig. 1).

    Fig. 1: iDRAC 9 GUI

  2. Data to Collect: Select the data sets to be included in the Collection or leave the defaults which are already selected.

Note: The OS and Application Data option is grayed out and not selectable if:
  1. Collection Preferences: You can select data sets that need to be filtered for Personally Identifiable Information (PII).

  2. Select the destination where Collection needs to be saved.

    1. If the server is registered for SupportAssist workflow, the Send Now option is enabled. Selecting this option transmits the generated Collection directly to DellEMC Support.
    2. Save locally option allows you to save the generated Collection on the local system.
    3. Save to Network option saves the generated Collection to user defined CIFS or NFS share location.
Note: If Save to Network option is selected, the user provided network details is saved as defaults (if no prior network share location have been saved) for any future collections.
  1. Click Collect to proceed with Collection generation.

  2. Accept the End User Level Agreement (EULA) to continue the process.

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Article ID: SLN306670

Last Date Modified: 06/27/2018 04:15 AM

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