Article Number: 000130912
On a computer with installed Dell Encryption Enterprise Policy Based Encryption and SDE, the Windows Credentials Manager stops working with the below error message:
Figure 1: (English Only) Credential manager Error
The issue disappears, after removing Dell Encryption Enterprise Policy Based Encryption and decrypting the computer.
While reproducing the issue, it is possible to see PATH NOT FOUND for the file policy.vpol for the connected user in the Process Monitor logs:
Figure 2: (English Only) Policy.vpol path not found
Sysinternals
Tool.
In the CMGShiled.log in C:\ProgramData\Dell\Dell Data Protection\Encryption, it is possible to see the error 0xC000003A for the same Policy.vpol file:
[04.10.18 11:35:16:671 CredUMES.cpp:13281 H] CmgFFE CFDE: Queue CefDb update retry for path="\Device\HarddiskVolume3\Users\ddpusr2\AppData\Local\Microsoft\Vault\4BF4C442-9B8A-41A0-B380-DD4A704DDB28\Policy.vpol", status=0xC000003A
Not Applicable
To fix the issue, follow the steps below:
-^%ENV:USERPROFILE%\AppData\Local\Microsoft\Vault
Figure 3: (English Only) SDE exclusions
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Dell Encryption
03 May 2024
9
Solution