Contact Us

All of our customers get free standard delivery on everything at Dell.com. No minimum purchase required. For more details, visit free shipping at Dell*.

We have a 15-day return policy (from the date of your invoice) on eligible purchases. You can find our complete return policy details here.

Extended Returns: Purchases made by consumer customers from 1 November – 29 December 2025 at Dell.com.au can be returned until 15 January 2026 or 30 days from the delivery date, whichever occurs later. Limit 5 systems or $10,000 AUD per customer. Request a return and refund of your product by following the details at the Return Page. T&Cs and exclusions apply. Visit Extended Returns Policy for details.

We want you to love your product or you can return it within 15 days.*
 
It is as easy as:
Step 1: Go to Dell.com/returns and enter your order number.

Step 2: Select “Return/Replace Items”. Verify your identity and follow the directions to submit your return.
 
Step 3: Print return label and package your device in its original packaging for pickup, or bring it to a local drop-off location.
 
Step 4: Track your return online. Go to Dell.com/returns, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorized return.
 
Dell values its relationship with you and offers you the option to return most products purchased directly from Dell. Here is our complete Return Policy.

Step 1: Go to Contact Order Support

Step 2: Enter an Order Number or Dell Purchase ID (DPID)

Step 3: Select “Find My Order”

If you find a better price advertised online for an identical Dell product in Australia, we will match that price. Learn More

Dell Rewards is a free membership programs that allows you to earn 3% back in rewards to use toward future Dell.com purchases. To learn more, visit Dell Rewards.

For business customers, Dell Technologies delivers innovative payment solutions for hardware, software and services, allowing your organization to align and scale the cost of IT solutions with technology consumption and budget availability. Visit our Payment Solutions page to learn more.

Yes, Students, teachers, and staff get up to 15% off and Dell Rewards after verification. Find out more about our Student Purchase Program.

Contact Technical Support
Contact Order Support
Administrative Support (for Enterprise products)

Mon - Fri 9am - 6pm (AEST/AEDT)

1800-812-392
Mon - Fri 9am - 6pm (AEST/AEDT)

Mon - Fri 9am - 6pm (AEST/AEDT)