Alienware Hive

Welcome to the Alienware support hive, your direct access to tutorials, product-support videos, software, system updates, and more to ensure an epic gaming experience every time you play.

Troubleshooting

• Alienware Computer Does Not Turn On or Go Into Windows
  Determine why the computer is not powering on or is getting stuck at the Alienware logo screen or otherwise failing to boot all the way.
• Troubleshooting Sound Problems on your Alienware Systems
  Troubleshoot sound issues on your Alienware system.
• Alienware Systems: General Video Troubleshooting
  Verify if the video card or the monitor has issues.
• Top Solutions per symptom for your Alienware System
  Find knowledge base articles to troubleshoot your Alienware system.
• Alienware Systems Windows 10 Upgrade Issues
  Get help with the most common issues that come up while upgrading your Alienware system to Windows 10.
• Artificial Intelligence Assistant
  Meet Dell's Artificial Intelligence Assistant. Our AI can guide you to solutions for common issues.

Alienware Product pages

• For getting specific content for your Alienware model, including knowledge base articles and downloads, visit the Alienware product pages.
  Access your product page by using your product service tag or by selecting your product model:
  • Alienware Desktops
  • Alienware Laptops

Download Software and Drivers

• We recommend having the latest drivers and software updates for your Alienware as these may include enhancements to maintain optimum performance.
  Visit the Dell Download Center page.
  • Installing drivers on your Alienware System
  • SupportAssist for PCs and tablets
    SupportAssist is a centrally located, easy-to-use application providing personalized support resources.
  • Installing and Configuring the Alienware Command Center Software
    The Alienware Command Center allows you to customize the lighting effects on your keyboard or mouse, and configure macros.

Alienware Communities

• Alienware Product Support YouTube Channel
  Set up, troubleshoot and repair your Alienware system with instructional videos on Alienware’s Official Product Support Channel.
• Alienware Arena
  Join the PC gaming community featuring content, promotions and discussions sponsored by Alienware and its partners.
• Alienware Community for Alienware Laptops and Alienware Desktops
  Share your Alienware experiences and join in the conversation with other Alienware users.

How To and General Information

• The Alienware Command Center Quick Guide
  The Alienware Command Center is an exclusive software that integrates in a single user-friendly interface application designed to control features of your Alienware Computer.

Video
Our comprehensive videos offer step-by-step support and information to resolve your query. Videos are in English. Translated subtitles available for some languages. Additional videos can be found in our Video Library or the Alienware Product Support YouTube Channel.