This video walks you through troubleshooting steps to resolve Wi-Fi issues on your Windows 11 PC. Learn how to reset your network, run the Windows Network troubleshooter, and update your wireless network driver. If problems persist, find out how to diagnose modem or router issues and take necessary action.
Follow this guide to troubleshoot your internet connection on your Windows 11 PC. First, let's check the Wi-Fi signal to make sure it's working. Move your computer closer to the router. Click on the Wi-Fi icon in the lower right corner of the taskbar and make sure Wi-Fi is turned on and airplane mode is turned off. If it says the Wi-Fi is already connected, disconnect it, wait a minute, and then reconnect it. If it's still not working, continue with the next step.
To reset the network, click on the Windows start button and go to settings. Select network and internet. Click on advanced network settings. Under more settings, select network reset and click reset now. Click yes to confirm the action and wait for your computer to restart. This process can take up to 5 minutes. After the restart, check if the problem is resolved.
If the problem remains, let's run the Windows Network troubleshooter. Click on the Windows start button and go to settings. In the Systems section, scroll down and select troubleshoot. Click on other troubleshooters and run the network and internet troubleshooter. Follow the instructions in the pop-up window that appears.
Let's test your modem and router to see if they are the cause of the issue. Turn off your router and remove the power cord. Wait 10 seconds and then plug the power cord in and turn on the router. Use an Ethernet cable to directly connect to your network instead of using a Wi-Fi connection. If this doesn't work, chances are your modem or router is the problem. To confirm this, share your cellular network from another device and use it to try connecting your computer to the internet.
If you can successfully get online this way, the issue is with your modem or router, and you may need to replace the equipment. To update your wireless network driver, you'll need access to the internet. You can use an Ethernet cable to connect your system directly to the network, or you can download the driver to a second system and use a USB drive to transfer the file. Once you're connected to the internet, go to Dell.com/Support and type the affected system service tag into the search bar.
Select drivers and downloads and click expand to view the full list for your system. Choose your operating system and set the category to network, ethernet, and wireless. Scroll down and download the Wi-Fi driver. Once the file is downloaded, go to your downloads folder in File Explorer. If you're using a secondary system, copy this file to a USB flash drive and transfer it to the affected system. Open the file on the affected system and follow the on-screen instructions to update the Wi-Fi driver.
When the process is finished, click finish and close the installer. Test your internet connection. If you're still having issues or have questions about the information in this video, contact us via one of the options on our support website.
