In order to gather needed information, we need to log on to Unisphere Manager on our VNXe. After we log in, we are presented with the management GUI. The GUI will generate alert for failed components. We can investigate further by viewing the system health.
The system health screen shows the severity of the error as well as the problem component and description. Within the lower pane, we see the component description area. Here we need to make physical note of the serial number and part number, as this will be needed when returning and ordering parts.
Once this information is gathered, choose “Support” “Need more help?” “Customer Replaceable Parts,” and “Order a Customer Replaceable Part.” This will bring you to the service portal. You’ll need to log in using your support login account information. Within the service center, you’ll create a service record and generate a replacement order.
This is where you’ll need the serial number and part number recorded earlier. Follow the prompts and enter the information required to order the replacement part. Before you begin the replacement procedure, make sure you have correctly identified the faulted part and that a replacement module is available. Refer to your VNXe online help and official replacement procedures if necessary.
If not already removed, remove the front bezel from the disk enclosure. Identify the faulted disk by the amber fault LED on the drive carrier. Do one of the following. If the active light is solidly on, pull the latch and slowly pull the disk out about one inch from its slot, wait 30 seconds for the disk to stop spinning, then remove the disk and place it on a padded, static-free surface.
If the active light is off or mostly off, you do not need to wait for the disk to stop spinning. Unpack your new disk, retain the packaging so you can return the faulted disk, align the disk with the guides on the slot, insert the new disk. With the disk latch fully open, gently push the disk into the slot.
The disk latch will begin to rotate downward when the tabs meet the enclosure chassis. Push the handle down to engage the latch. After the latch is engaged, push firmly on the bottom of the disk to verify the disk is properly seated. The disk’s active light flashes to reflect the disk spin-up sequence. Replace the front bezel.
Verify that the new module is recognized by your system and operating correctly. In Unisphere, click “View system health.” In the component list, the replaced module should be marked with an “OK” status icon. Note: if the system health monitor shows the replacement module is faulted, contact your service provider.
Because disk 7 was the hot spare for disk 9, it’s still illuminated. This will resolve itself as the data resynchronizes. At this point, we can proceed to return the faulted module. Choose “Support,” “Need more help?” “Customer Replaceable Parts,” “Return a Customer Replaceable Part.”
This will bring you to the part service portal. You’ll need to log in using your support login account information. Once logged in choose to process a returned part using the supplied form. A return shipping label will be generated. Attach the shipping label to the return packaging and contact the appropriate person to pick up the faulted part.
