This video guides you through troubleshooting and managing TPM (Trusted Platform Module) on your Dell device. Learn how to check if TPM is enabled, update firmware, and resolve issues if TPM isn't showing as ready for use in the Device Manager or TPM Management Console.
TPM stands for Trusted Platform Module. It is designed to enhance protection and can also help keep your Dell computer running well. Quite a few systems have TPM technology installed on their motherboard. Latitudes, Optiplex, Precision Mobiles, XPS and Alienware. Check out the description to see the complete list of model details.
TPM 2.0 requires the BIOS to be set to UEFI and not to Legacy, and Windows must be 64-bit. Go into the Device Manager and look under Security Devices to see if the TPM is present or not. If it is present, then press the Windows key and the R key, this will open a command prompt window. Then type "tpm.msc" and click OK. In the TPM Management Console, check for the Status to be "ready for use."
If the TPM is not shown in the Device Manager, or the Status is "not ready" in the TPM Management Console, reboot the computer and press the F2 key at the Dell logo screen to enter System Setup. Click on Security in the Settings menu, then click on the TPM 2.0 Security option or the TPM 1.2 Security.
If the TPM section is missing from the BIOS, check your Dell order because your PC might have been ordered with TPM disabled. Next, make sure both the "TPM On" and "Enabled" are checked. Additionally, ensure that "Attestation Enable" and Key Storage Enable are also checked for this is the proper TPM functionality. Now, go back and look in the Device Manager to see if the TPM is there.
If it isn't, then you will need to clear the TPM and update to the latest TPM firmware. Press the Windows key and then type powershell in the search box. Right-click PowerShell and select "Run as administrator." Next, type the following PowerShell command: disable-tpmautoprovisioning and hit Enter. Confirm the result of the Auto Provisioning as "Disabled." Now, press the Windows key + the R key again and enter the command "tpm.msc" again.
This time, on the right-side Actions pane, select "Clear TPM." Reboot your computer, then press F12 and when prompted proceed with clearing the TPM. Once you've done all that, go to www.Dell.com/Support, enter the Service Tag and select Drivers & Downloads.
Choose the correct Operating System, and then select the "Security" category from the available driver menu. Look for the Dell TPM 2.0 Firmware Update Utility and the Dell TPM 1.2 Update Utility in the menu. If the TPM is still not visible in the Device Manager, or the status in the TPM Management Console is still not being shown as ready, then contact Dell Tech Support so they can help you with what course of action to take next.
However, if you get the message in the Management Console that the TPM is "ready for use with reduced functionality," this means that the system has been re-imaged without clearing the TPM. Therefore, you will need to follow the steps to clear and update the firmware, as demonstrated earlier in this video. In addition, you should also go back and check the BIOS to see if the TPM settings are correct.
At this point, if the issue persists, do these 3 things: Clear the TPM; Reload Windows; Verify in the Management Console that the TPM is on and ready for use. If you are still having issues and would like additional help, or have any questions, contact our tech support on social media. Be sure to check out our other tutorials on this channel and become a SUBSCRIBER today.
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