Dell EMC SupportAssist Enterprise Version 1.2 Linux Management Server

Driver Id : 5V51V

Importance : Recommended

Version : 1.2, A00 Latest version Recommended version Latest and Recommended version

Release Date : 06 Dec 2017

Download Type : Diagnostics Utility

Category : Diagnostics

SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, networking, and chassis devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected by SupportAssist Enterprise and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Dell Technical Support to help you resolve the issue.

Download Files

File Format: This file format contains plain text which can be viewed with a standard text editor.

File Name: SupportAssistEnterprise_1.2_Readme.txt

File size: 37.95 KB

To ensure the integrity of your download, please verify the checksum value.

MD5: e2d9f5d92260cd6b545773df8f6f03a9

SHA1: ca4a892fc4b7ca9ddc0b3ea7e7851a05199b5272

SHA-256: a4d5368d68b74b464fcf1d3a1b0964ef615833a4839283f063dd6db1544c4946

Download .TXT

File Name: SupportAssistEnterprise_1.2.0.30.bin

File size: 240.41 MB

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MD5: 62534796aca8ddffd30bf96172ea1697

SHA1: 06f2d324ced678217c1a389ccf08899c0e89d86d

SHA-256: 94e91e2030a6298b99e01b378c8b3f9999abce471f3796c45daef7c40e7138d6

Download .BIN

Fixes & Enhancements

SupportAssist Enterprise v1.2 is an upgrade for the prior version of SupportAssist Enterprise.
SupportAssist Enterprise v1.2 offers the following new features and capabilities,

- Create discovery rules to discover and add devices based on IP address ranges
Assign devices to Remote Collectors by using hostname expressions
- Extension of support for setting up Remote Collectors on Linux operating systems
- Enter dispatch preferences and shipping information to expedite the dispatch of a replacement hardware component
- Discover a device and its other associated device types through deep discovery
- Access the TechDirect portal from SupportAssist Enterprise
- Extension of support for adding servers that are discovered out-of-band in Microsoft System Center Operations Manager through the Dell WS-Man out-of-band management pack

Important Information

SupportAssist Enterprise can monitor hardware issues that occur on Dell EMC server, Dell EMC networking, Dell EMC Storage MD series, and Dell EMC Storage PS series devices.
Note: Monitoring of hardware issues in Storage PS series is supported only if the device is added in SupportAssist Enterprise through the OpenManage Essentials adapter.

Supported Operating Systems

Novell SuSE Linux ES 11

Suse Linux ES 10

Red Hat® Enterprise Linux 6

Red Hat® Enterprise Linux 7

Red Hat® Ent Linux 5

SUSE Linux ES 12

Ubuntu® 16.04

Ubuntu® Core 16

Installation instructions

To install SupportAssist on a Linux operating system:

1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
Type chmod 744 SupportAssistEnterprise_1.x.x.bin and press Enter.
Type chmod +x SupportAssistEnterprise_1.x.x.bin and press Enter.
4. Type ./SupportAssistEnterprise_1.x.x.bin and press Enter.
The Welcome to the SupportAssist Enterprise Installer message is displayed.
5. To continue, type c.
The SupportAssist Enterprise License Agreement is displayed.
6. Read the license agreement and type y to start the installation.
If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, you are prompted to ensure that the ports are not in use or to enter custom port numbers. Else, the SupportAssist Enterprise login page opens in a web browser window.
7. If you are prompted that the default SupportAssist Enterprise ports are in use, perform one of the following and then press y.
Ensure that no other application is configured to use ports 9099 and 2424.
Enter custom port numbers.
If you are logged in to the server, the SupportAssist Enterprise login page opens in a web browser window. Else, you can access the login page remotely.
8. Log in to a remote system and access the following web address by using a web browser:
https://9. Type the user name and password of a user with root privileges on the system where SupportAssist Enterprise is installed, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.