The Dell RemoteAssist program gives Dell Support representatives the ability to control your computer for troubleshooting purposes. Using this tool, support representatives can analyze the configuration of your system, view and edit your files and registry, view and comment on your screen. The representative will have full access to your system. Please remain at your system throughout the entire session to monitor all actions taken. Once your session begins, you will always have overriding control by movement of your mouse. You will also be able to discontinue the session at any time by selecting "X" in the upper right-hand corner of session window.
Dell will access, collect and use certain information during your session for limited purposes. For more information, please see the heading "Collection and Use of Data" below.
To use Dell RemoteAssist, you will need to be guided by a Dell technician.
After the service contact, the Dell RemoteAssist application will automatically uninstall.
Please read the terms with your technician. Click the "I Agree" button if you agree to them.
Functions that your representative may use to assist you.
You will be able to view every function the representative is performing.
While providing this service, Dell will:Collect statistical usage information about Dell RemoteAssist sessions; and collect the following information encrypted in a data log file sent back to Dell:
During this session, the representative will have full access to your system, please remain at your system throughout the entire session to monitor all actions taken to troubleshoot your system.
Once your session begins, you will always have overriding control by movement of your mouse. You will also be able to discontinue the session at any time by selecting "X" in the upper right-hand corner of session window.
By entering the code number given to you by the Dell Representative and selecting "Submit", you agree to allow the representative to take control of your computer.
Dell RemoteAssist requires the download of a small applet to your computer. To proceed with your session, please select "Run" at the two prompts. If you have any questions, please discuss this with the representative assisting you. Protection of your data is a top priority for Dell. If you have been directed to this site to begin a remote session, note that this is the only official Dell site for such access. If the session ID you have been given does not work, do not try logging in through any other sites. Please hangup and call Dell Customer Support for further assistance. You may also report suspected phone scams to us at //www.dell.com/support/incidents-online/reportphonescam.