VxRail: How to Create Service Request From the VxRail Plugin UI

Summary: How to create Service Request from VxRail plugin UI.

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Instructions

Starting from VxRail 7.0.400, users can leverage the VxRail plugin function to create a Service Request for any issue.

  • Navigate to the VxRail plugin Support page on vCenter, and click the button "CREATE SERVICE REQUEST" Screenshot showing the create service request button 
  • After the service request is created, the below events will be generated on VxRail manager according to the priority of the event:
Event Code Event Message
VXR244000 Create a service request for a high priority event.
VXR248000 Create a service request for a medium priority event.
VXR24C000 Create a service request for a low-priority event.

Additional Information

Pre-requisites for this function:

  1. Configure support account
  2. Enable VxRail Connectivity

These events will not trigger an alarm on vCenter.

Affected Products

VxRail, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000201945
Article Type: How To
Last Modified: 04 Feb 2026
Version:  3
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