PowerProtect: ServerDR Operation Fails with "Backup Operation already Running" on Report Node

Résumé: PowerProtect Data Manager 19.13 ServerDR operation fails with "a backup operation is already running" message on the report node.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.

Symptômes

In ServerDR.log, the following error displays:

500 : "{"code":500,"reason":"backup operation is already running on report node","timestamp":1682784878571,"path":"/api/v2/report-service/component-backups"}"

Cause

The example error message indicates a backup operation, but the error can occur during any server Disaster Recovery (DR) operation, including restores and deletes. If a different server DR operation fails, the backup is replaced with the other type. If the failure occurs and no other server DR operation is running, then all server DR operations fail until the issue is resolved.

Résolution

This is addressed in version 19.14.

To resolve the issue:
If another server DR operation is running:

  1. Wait for the other server DR operation to complete.
  2. Retry the failed server DR operation.

If no other server DR operation is running:

  1. Log in to the PowerProtect Data Manager server console using administrator credentials and change to the root user.
  2. Run the cd /usr/local/brs/lib/ monitoring/bin command.
  3. Run the monitoring restart command. 

Informations supplémentaires

This can be found in the PPDM19.13 Release Notes.

Produits concernés

PowerProtect Software
Propriétés de l’article
Numéro d’article: 000214138
Type d’article: Solution
Dernière modification: 12 déc. 2025
Version:  6
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Services de support
Vérifiez si votre appareil est couvert par les services de support.