PowerProtect: PPDM VMware VM restore fails. Error code ARV0037

Summary: PowerProtect Data Manager (PPDM) Instant Access restore, FULL Virtual Machine (VM) restore, FLR restore of a Virtual Machine fails.

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Symptoms

PowerProtect Data Manager UI logs the following error for Instant Access Restore: 
ARV0037: VM Direct engine is unable to restore the virtual machine 'SQL01' on vCenter 'vc70.myorg.local' because the virtual machine reconfiguration was unsuccessful.

The VM Direct engine cannot complete the restore of this virtual machine because the reconfiguration of the virtual machine on the vCenter cannot be successfully completed.
Verify that the datastore has enough free space for the operation.     <====  This message is misleading. IA restore creates its now NFS datastore. No need to troubleshoot datastore space issue
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Session 'xxx;yyy' is unsuccessful: Task to reconfigure new VM is unsuccessful: File []/vmfs/volumes/bigdata/SQL01.vmdk was not found
The restore log has the following messages: 
YYYY-MM-DDTHH:MM:SS INFO:   [xxx;yyyy] Task to reconfigure new VM started....
YYYY-MM-DDTHH:MM:SS ERROR:  [xxx;yyyy] Task to reconfigure new VM is unsuccessful: File []/vmfs/volumes/bigdata/SQL01.vmdk was not found
YYYY-MM-DDTHH:MM:SS WARN:   [xxx;yyyy] RecoverVMSessions "InstanceRecover" cleaning up running recover session due to error.
YYYY-MM-DDTHH:MM:SS INFO:   [xxx;yyyy] Found virtual machine 'SQL01' with MORef 'vm-105'.
YYYY-MM-DDTHH:MM:SS INFO:   [xxx;yyyy] Set custom attribute 'Dell VM Direct Engine Session' value for object vm-382279 to ''.
YYYY-MM-DDTHH:MM:SS INFO:   [xxx;yyyy] Unlocked virtual machine.
YYYY-MM-DDTHH:MM:SS ERROR:  [xxx;yyyy] Cannot delete VM "VirtualMachine:vm-105". It has access to PowerProtect DD System and other datastore. Cancel/Delete operation will be unsuccessful.
YYYY-MM-DDTHH:MM:SS ERROR:  [xxx;yyyy] Unable to tear down the Instance recover session.
YYYY-MM-DDTHH:MM:SS INFO:   [xxx;yyyy] Disconnected from session on vCenter 'vc70.myorg.local'.
YYYY-MM-DDTHH:MM:SS ERROR:  [xxx;yyyy] Unable to instance recovered the VM. Task to reconfigure new VM is unsuccessful: File []/vmfs/volumes/bigdata/SQL01.vmdk was not found

Cause

PowerProtect Data Manager Engineering understands that the issue is related to a stale ESXI host cache.

Resolution

The permanent resolution is to upgrade to PowerProtect Data Manager 19.15 when available.

The Following workarounds can be used to restore the VM until PowerProtect Data Manager 19.15 is available.

1. Restore the VM to a different vSphere cluster than the cluster of the source VM.
2. Contact Dell Technical Support to obtain a diagnostic binary that can be applied to the Protection Engine to complete the restore.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000218414
Article Type: Solution
Last Modified: 23 Jan 2024
Version:  2
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