PowerMax: How to Find Serial Numbers for PowerMax and VMAX storage arrays

Summary: Learn how to find serial numbers for PowerMax and VMAX storage arrays. Discover multiple methods, including stickers, web administrative interface, and command-line interface.

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Instructions

Introduction

The serial number of the storage array is required when contacting Dell Technologies Technical Support.

A unique serial number identifies each PowerMax or VMAX storage array.

Serial numbers have two forms, one strictly a number and the other is preceded by two letters. For example:

HK1202xxxxx

The letters and first number indicate the location of manufacture. The next three numbers indicate the specific model of PowerMax or VMAX. In the command-line interface (CLI), the serial number is often used without the letters.


To get the serial number of the storage array:

There are three ways to find a storage array's serial number; from a sticker on the storage array, the Unisphere for PowerMax administration interface, or the command-line interface (SYMCLI).

 

From a sticker on the storage array:

The serial number is found on a small sticker on the storage array. For typical Dell rack installations, the sticker is at the top of the rack behind the front door and denotes the Serial Number/Numbers within the cabinet.

 

 

From the Unisphere for PowerMax web administration interface:

  1. Log in to the Unisphere for PowerMax web administration interface.
  2. In the Home screen or (alternatively) the Systems View, you will see a list of all PowerMax and VMAX storage arrays that are visible to the management host, shown by serial number.

From the command-line interface:

  1. Open a command prompt and log in.
  2. Run the following command to list all PowerMax and VMAX storage arrays that are visible to the management host:
symcfg list

Affected Products

PowerMax, VMAX, PowerMax, Symmetrix, VMAX All Flash, VMAX Series, VMAX3 Series
Article Properties
Article Number: 000320513
Article Type: How To
Last Modified: 01 Jul 2025
Version:  1
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