Dell NativeEdge: Controller ID missing under MegaRAID controller on Precision Towers

Summary: In current NativeEdge releases, the Controller ID and Status fields for MegaRAID‑based storage controllers do not display correctly in the user interface → Hardware Inventory → MegaRAID Controller section. The Controller ID column appears blank, despite the corresponding data being properly returned by backend inventory services. This issue has been observed primarily on Dell Precision Tower devices using MegaRAID-based hard drives. ...

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Symptoms

On any current Dell Automation Platform user interface with NativeEdge offering, users viewing hardware inventory may observe on Dell Precision Tower devices using MegaRAID-based hard drives:

  • Blank Controller ID field
  • Missing Status information
  • User interface (UI) discrepancy compared to backend or device‑level tools

precision

Cause

The Dell Automation Platform (DAP) user interface lacked an implementation to display MegaRAID controller metadata for Precision Tower devices. 

Resolution

There is no workaround for all current releases.

As the issue is at the UI level, backend data is present but cannot be surfaced over the UI before the next available release.

Affected Products

NativeEdge Solutions
Article Properties
Article Number: 000437396
Article Type: Solution
Last Modified: 21 رمضان 1447
Version:  1
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