NetWorker: System Reboot Best Practices

NetWorker has multiple databases so anytime a server is rebooted; It is best practice to manually stop the NetWorker services before the operating system shuts down. This ensures jobs exit cleanly and connections to the NetWorker databases are closed.

It is a good practice to stop the services when no other NetWorker operations (backup, restore, clone, stage job, and so forth) are running. This can be verified from the NetWorker Management Console (NMC) or NetWorker Web User Interface (NWUI). The NetWorker server commands nsrwatch and jobkill can be used to review any NetWorker operations that are running. These commands are detailed in the NetWorker Administration and Command Reference Guides which can be accessed through the Dell Support NetWorker Product Page 

Windows Systems

Perform the following steps as a Windows administrator to stop the services on a NetWorker Server, Storage Node, and Client.

1. Right-click My Computer, and then select Manage.
2. Expand Services and Applications, and then select Services.
3. Right-click NetWorker Remote Exec Service, and then select Stop. 

net stop nsrexecd /y

C:\Windows\system32>net stop nsrexecd /y
The following services are dependent on the NetWorker Remote Exec Service service.
Stopping the NetWorker Remote Exec Service service will also stop these services.

   NetWorker Snapshot Management Service
   NetWorker Backup and Recover Server
   NetWorker Message Queue Adaptor
   EMC GST Service

The NetWorker Snapshot Management Service service is stopping.
The NetWorker Snapshot Management Service service was stopped successfully.
The NetWorker Backup and Recover Server service was stopped successfully.
The NetWorker Message Queue Adaptor service was stopped successfully.
The EMC GST Service service was stopped successfully.
The NetWorker Remote Exec Service service was stopped successfully.

4. Confirm NetWorker services have stopped from the windows services window, or using the command:

tasklist | findstr nsr
tasklist | findstr gst

Logs:

The default location of the NetWorker client, storage node, and server service log is: C:\Program Files\EMC NetWorker\nsr\logs\daemon.raw

For NetWorker Management Console servers, the default service log location is: C:\Program Files\EMC NetWorker\Management\GST\logs\gstd.raw

.raw logs can be rendered with the following command in the logs directory: nsr_render_log daemon.raw > daemon.log 2<&1

Linux Systems

Perform the following steps as the root user to stop the NetWorker processes on a NetWorker server, storage node, or client.

1. To stop the NetWorker processes:
   1. NetWorker provides its own shutdown script: nsr_shutdown
   2. On sysVinit enabled Linux machines, type: /etc/init.d/networker stop
   3. On systemd enabled Linux machines, type: systemctl stop networker

1. To stop the NMC process:
   1. On sysVinit enabled Linux machines, type: /etc/init.d/gst stop
   2. On systemd enabled Linux machines, type: systemctl stop gst
2. To confirm that the NMC service has stopped, type: ps -ef | grep gst

Mac OS X

1. Open the Mac OS-X Terminal application utility.
2. To stop the NetWorker processes, type the following command:

sudo launchctl unload /Library/LaunchDaemons/com.xyz.NetWorker.plist

Logs:

The default location of the NetWorker client, storage node, and server service log is: /nsr/logsdaemon.raw

For NetWorker Management Console servers, the default service log location is: /opt/lgtonmc/logs/gstd.raw

.raw logs can be rendered with the following command in the logs directory: nsr_render_log daemon.raw > daemon.log 2<&1

• NetWorker: Log Files and Locations
• NetWorker Processes and Ports