PowerStore upgrade (NDU) to 3.2.x completed but Update Cluster Configuration failed to perform post upgrade commands

Shrnutí: PowerStore: Upgrade succeeded. Failed to perform post upgrade commands: Encountered an exception while processing SupportAssist Enable command. (0xE04030010046) GUI shows: Upgrade succeeded. Failed to perform post upgrade commands: Encountered an exception while processing SupportAssist Enable command. (0xE04030010046) ...

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Příznaky

GUI shows:
Pre Stage Completed
Health Check Completed
Upgrade Completed
Commit Upgrade completed
Finalize Upgrade Pending
Update Cluster Configuration Completed
Update Database Pending
Cleanup Pending
Failed to perform post upgrade commands Support Assist Issue.PNG

Příčina

The NDU completed and was committed successfully but failed during post upgrade commands while processing SupportAssist Enablement.

This is a timing issue which occurs during the updateLicenseAfterNDU stage when SupportAssist doesn't enable within the 15 second time limit.

Řešení

Workaround:
SupportAssist will normally enable successfully as part of the failed NDU process even though the time limit was exceeded.
Verify SupportAssist is enabled and then retry the NDU from the GUI and it should complete successfully.

Fix:
This issue will be fixed in a future code release.

If assistance is required please contact Dell Technical Support or your authorized service provider and reference this article.

Dotčené produkty

PowerStore
Vlastnosti článku
Číslo článku: 000210341
Typ článku: Solution
Poslední úprava: 20 srp 2025
Verze:  4
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