AppSync：VPLEX仮想ボリュームの検索中にアプリケーション マッピングが失敗する

AppSyncは、VPLEX管理コンソールの問題により、VPLEXクラスターからwwn:<wwn_id>の仮想ボリューム情報を取得できません。
AppSyncコマンドが失敗しました: HTTP/1.1

https://xxx.xx.xxx.xxx:443/vplex/export+storage-view+find サーバー ログで見つかった主なエラーは次のとおりです。 
 

このエラーに関する詳細は、次のようにサーバー ログに記録されています。 
 

<date>  10:07:20.697 INFO [Thread-404] [com.emc.archway.restclient.RESTClient] [xxxx] [] executeRequest: executing POST: POST https://xxx.xx.xxx.xxx:443/vplex/export+storage-view+find HTTP/1.1
<date>  10:07:20.822 INFO [Thread-404] [com.emc.archway.restclient.RESTClient] [xxxx] [] executeRequest: Response Status Line: HTTP/1.1 541
<date>  10:07:20.822 ERROR [Thread-404] [com.emc.archway.restclient.RESTClientRequest] [xxxx] [] Response is
<date>  10:07:20.822 ERROR [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.vplex.VPLEXClient] [xxxx] [] Exception Occurred: RESTClientUnexpectedResponseCodeException, Message: {    "response": {        "context": null,        "message": "export storage-view find -c /clusters/cluster-1 -v VPD83T3:<wwn_id> ",        "exception": "export        Evaluation of <<export storage-view find -c\nstorage-view  /clusters/cluster-1 -v\nfind:         VPD83T3:<wwn_id> >> failed.\ncause:        Command execution failed.\ncause:        com.emc.vplex.smsv2.business.BusinessException: Failure\n              attempting to refresh properties 'storage-views' on Export.\ncause:        Failure attempting to refresh properties 'storage-views' on\n              Export.\ncause:        Infinite or NaN\n",        "custom-data": null    }}
<date>  10:07:20.822 ERROR [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.vplex.VPLEXClient] [xxxx] [] +++The following stack trace is abbreviated.+++
<date>  10:07:20.822 ERROR [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.vplex.VPLEXServiceBean] [xxxx] [] Exception Occurred: VPLEXRequestFailedException, Message: {    "response": {        "context": null,        "message": "export storage-view find -c /clusters/cluster-1 -v VPD83T3:<wwn_id> ",        "exception": "export        Evaluation of <<export storage-view find -c\nstorage-view  /clusters/cluster-1 -v\nfind:         VPD83T3:<wwn_id> >> failed.\ncause:        Command execution failed.\ncause:        com.emc.vplex.smsv2.business.BusinessException: Failure\n              attempting to refresh properties 'storage-views' on Export.\ncause:        Failure attempting to refresh properties 'storage-views' on\n              Export.\ncause:        Infinite or NaN\n",        "custom-data": null    }}
<date>  10:07:20.869 ERROR [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.vplex.VPLEXServiceBean] [xxxx] [] com.emc.archway.service.vplex.VPLEXClient.sendSingleVplexRequest(VPLEXClient.java:206) [top 3 frames]
<date>  10:07:20.869 ERROR [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.vplex.VPLEXServiceBean] [xxxx] [] com.emc.archway.service.vplex.VPLEXServiceBean.executeCLICommand(VPLEXServiceBean.java:1161) [top 3 frames]
<date>  10:07:20.869 ERROR [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.vplex.VPLEXServiceBean] [xxxx] [] com.emc.archway.service.vplex.VPLEXServiceBean.getStorageViewsInfosContainingWwn(VPLEXServiceBean.java:1418) [top 3 frames]
<date>  10:07:20.869 ERROR [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.vplex.VPLEXServiceBean] [xxxx] [] com.emc.archway.service.vplex.VPLEXServiceBean.getVirtualVolumeIdFromWwn(VPLEXServiceBean.java:914)
<date>  10:07:21.088 INFO [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.vplex.VPLEXServiceBean] [xxxx] [] VPLEXRequestFailedException while finding virtual volume with wwn:<wwn_id>  in cluster:cluster-1 error:{    "response": {        "context": null,        "message": "export storage-view find -c /clusters/cluster-1 -v VPD83T3:<wwn_id> ",        "exception": "export        Evaluation of <<export storage-view find -c\nstorage-view  /clusters/cluster-1 -v\nfind:         VPD83T3:<wwn_id> >> failed.\ncause:        Command execution failed.\ncause:        com.emc.vplex.smsv2.business.BusinessException: Failure\n              attempting to refresh properties 'storage-views' on Export.\ncause:        Failure attempting to refresh properties 'storage-views' on\n              Export.\ncause:        Infinite or NaN\n",        "custom-data": null    }}
<date>  10:07:21.635 INFO [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.vplex.VPLEXServiceBean] [xxxx] [] VPLEXRequestFailedException while finding virtual volume with wwn:<wwn_id>  in cluster:cluster-1 error:{    "response": {        "context": null,        "message": "export storage-view find -c /clusters/cluster-1 -v VPD83T3:<wwn_id> ",        "exception": "export        Evaluation of <<export storage-view find -c\nstorage-view  /clusters/cluster-1 -v\nfind:         VPD83T3:<wwn_id> >> failed.\ncause:        Command execution failed.\ncause:        com.emc.vplex.smsv2.business.BusinessException: Failure\n              attempting to refresh properties 'storage-views' on Export.\ncause:        Failure attempting to refresh properties 'storage-views' on\n              Export.\ncause:        Infinite or NaN\n",        "custom-data": null    }}
<date>  10:07:21.807 INFO [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.eventservice.EventServiceBean] [xxxx] [] EVENT [VNX_000072]: 172.xx.xx.xx\E:\ were mapped to array CKM00xxxx. If the array is a VNX, XtremIO, VPLEX Cluster, VNXe or Unity array, register CKM00xxxxxx. If the array is a VMAX array, register EMC SMI-S Provider managing the VMAX Array.(METADATA: TYPE-INFO, TIME-2017-06-13 10:07:21.807+0100NATIVETIME-2017-06-13 10:07:21.807+0100, HOST-xxxx, PHASE-Application mapping, THREAD=Thread-691 (HornetQ-client-global-threads-739147480), USER-j.leslie, CATEGORY-GENERIC, SESSIONID-1yZV80s43ZbQGSyjn4RQ6zxO6fwKc1Y2UJD-d8aG)
<date>  10:07:21.872 INFO [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.eventservice.EventServiceBean] [xxxx] [] EVENT [GENL_000044]: The following application items could not be mapped to any configured storage system: xxxx-SQL-01:ReportServerTempDB.Register the required storage system in AppSync.(METADATA: TYPE-WARNING, TIME-2017-06-13 10:07:21.872+0100NATIVETIME-2017-06-13 10:07:21.872+0100, HOST-xxxx, PHASE-Application mapping, THREAD=Thread-691 (HornetQ-client-global-threads-739147480), USER-j.leslie, CATEGORY-GENERIC, SESSIONID-1yZV80s43ZbQGSyjn4RQ6zxO6fwKc1Y2UJD-d8aG)
<date>  10:07:21.888 INFO [Thread-691 (HornetQ-client-global-threads-739147480)] [com.emc.archway.service.eventservice.EventServiceBean] [xxxx] [] EVENT [SPP_000037]: Cannot determine the storage type where application xxxx-SQL-01:ReportServerTempDB resides. Verify if the application is located on a supported EMC storage that has been added to AppSync.(METADATA: TYPE-ERROR, TIME-2017-06-13 10:07:21.872+0100NATIVETIME-2017-06-13 10:07:21.872+0100, HOST-xxxx, PHASE-Application mapping, THREAD=Thread-691 (HornetQ-client-global-threads-739147480), USER-j.leslie, CATEGORY-GENERIC, SESSIONID-1yZV80s43ZbQGSyjn4RQ6zxO6fwKc1Y2UJD-d8aG)

恒久的な解決策:
この問題は、VPLEX GeoSynchronyコード バージョン6.0サービス パック1パッチ4以降で修正されています。

回避策:

1. VPLEX管理コンソールを再起動します。
2. AppSyncサービス プランを再実行します。

VPLEX管理コンソール サービスを再起動する方法の詳細については、KB記事000167777を参照してください。ViPRコントローラー: VPLEX分散LUNの作成がステータス524で失敗する: Infinite または NaN