NetWorker: the NMC returns "Internal Server Error. Please refer to console log for more information"

• The following error appears in the NetWorker Management Console (NMC):
  "Internal Server Error. Please refer to console log for more information" 
• The Protection -> Policies lists no policies.
• The Protection -> Groups and the Protection -> Clients are listed with red circles with White exclamations (Emergency icon). Hovering over the Emergency icon the text pop up is

"Group <Group_name> need to be associated with Policy and Workflow.
For steps on how to do it, refer admin guide."

"Client <Client_name> need to be associated with protected Group.
For steps on how to do it, refer admin guide."

• The NetWorker server is functioning as expected; command-line options for managing the server, show no issue.
• When policies are running, nsrwatch correctly shows session details.
• The NMC allows configuring most of the other resources. Policies are unconfigurable from the NMC.

1. Launching the NetWorker Runtime Environment (NRE) JAVA console with the command javaws.exe -viewer, under the Advanced tab mark

enable tracing
enable logging
show console

2. There is a java.lang.NullPointerException when the NMC Internal Server Error is encountered.

This problem results from a known product defect.

Impacted Versions: 19.7.x to 19.9.x

This issue was fixed as of version 19.10.0.0 and later.

WORKAROUND:

Install and use the NetWorker Web UI (NWUI).