PowerProtect: Os backups do SQL App Agent falham com ABA0002 "Lockbox contains no entries"

Zusammenfassung: Os backups de banco de dados do Microsoft SQL Server falham com ABA0002 de erro, indicando um erro ao acessar a lockbox.

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Symptome

O PowerProtect Data Manager for Microsoft Application Agent é usado para proteger bancos de dados Microsoft SQL Server. Os backups de banco de dados do Microsoft SQL Server falham com ABA0002, indicando um erro ao acessar a lockbox. 
ABA0002: MY_MSSQL_POLICY: Unable to backup MICROSOFT_SQL_DATABASE asset MY_DATABASE on my-server.my-domain.com to storage target MY_MSSQL_POLICY_STORAGE because of an agent issue.

The protection policy backup was unsuccessful because of an agent issue.

Review the error message for a resolution. If there is no resolution, and the issue persists, contact Dell Customer Support.

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The protection policy configuration was unsuccessful because the Agent failed with the following error: Error encountered while retrieving information from the lockbox 'C:\Program Files\DPSAPPS\common\lockbox\agents.clb' The Lockbox contains no entries.

Ursache

As informações da lockbox agent.clb estão corrompidas. A causa raiz da corrupção não é conhecida.

Lösung

Renomeie o arquivo de lockbox agent.clb para recriar o conteúdo.

  1. Autentique-se no Microsoft Application Agent Client que está apresentando o sintoma.
  2. No Windows Explorer, navegue até o diretório da lockbox (C:\Program Files\DPSAPPS\common\lockbox).
  3. Renomear o existente agents.clb arquivo agents.clb.old.
  4. Reinicie o Dell VM Direct Agent usando o console Serviços (services.msc).
  5. Inicie um backup SQL Agent do Microsoft Application Agent para recriar o agents.clb Conteúdo da lockbox.
Artikeleigenschaften
Artikelnummer: 000224362
Artikeltyp: Solution
Zuletzt geändert: 21 Nov. 2025
Version:  2
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