Dell Data Protection Enterprise Edition status update failure during encryption sweep

Affected Products:

• Dell Data Protection | Enterprise Edition

Affected Versions:

• v8.2.0.5790 and Later

Not Applicable

Dell Data Protection | Enterprise Edition is unable to update its encryption sweep status.

This can cause it to perform the encryption sweep again on the next reboot or user login, causing performance issues.

This issue can be identified in the Shield logs by the following entry:

[11.19.13 11:32:59:983 DirectoryList.c: 244] GNPED - cannot rename processing list C:\ProgramData\CREDANT\CMGData\_SDENCR_.WIP to C:\ProgramData\CREDANT\CMGData\_SDENCR_.PWP, error = 183

To resolve this issue:

• Delete the contents of the c:\ProgramData\Credant\CMGData folder.

• Run WSProbe

The issue has been resolved in Build 8.2.0.5819 and later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.