Remote Proactive Services - Parent Article

 

This article outlines the services Remote Proactive Services (RPS) offers and lists supported products, contact information, and guidelines on engaging Remote Proactive.

About Remote Proactive Services (RPS):

Remote Proactive Services, formerly known as Remote Change Management (RCM) manages many common remote service activities. 

It is our goal to let users get the maximum performance and reliability from their Dell products through proactive, efficient, and flexible change management services. 

Our team is geographically dispersed with offices in Cairo, Cork, Draper, Irvine, and Shanghai. 

Remote Proactive offers the following benefits:   

• Time and cost-effective access to industry expertise in remote change control.
• A broad portfolio of remote change-control activities.
• A safe and secure change management that is conducted by experienced, highly skilled professionals.

Email:

• Email: remoteproactive@dell.com (this is monitored 24x7, 365 days a year).

• To reach us by phone 24/7, use your local toll free Dell number (List of local country or region dial list) and extension 6266567 to reach our main phone menu.

Opening a Service Request with Remote Proactive: 

• You can open a Service Request for a supported remote activity with us directly through Dell Support. Click the 'Service Request & Dispatch Status' link in the banner and then follow the prompts to request type 'Operating Environment Upgrade'.

Remote Proactive Average Activity Lengths and Lead Times: 

• See KB article 21599: RPS (Remote Proactive Services) Average Activity Lengths & Lead Times  

Remote Proactive Supported products:

Below is a list of products Remote Proactive supports now. For information about supported activities for your product, follow the below KB articles: