CloudIQ: O Cloud IQ não está enviando dados para a Dell Technologies

Summary: CloudIQ: O Cloud IQ não está enviando dados para a Dell Technologies.

Αυτό το άρθρο ισχύει για Αυτό το άρθρο δεν ισχύει για Αυτό το άρθρο δεν συνδέεται με κάποιο συγκεκριμένο προϊόν. Δεν προσδιορίζονται όλες οι εκδόσεις προϊόντων σε αυτό το άρθρο.
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Instructions

Este artigo da KB inclui algumas verificações que devem ser feitas com o agente de suporte nas SRs do Cloud IQ para garantir que ele esteja configurado corretamente e enviar os dados corretamente para a Dell Technologies:

 

  • Certifique-se de que o Cloud IQ esteja habilitado na CLI e na interface do usuário
    Na CLI: Use o comando para verificar se o gerenciamento da nuvem está ativado ou não

    10:58:34 service@(none) spb:~> uemcli /sys/support/config show -detail
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection
 
1:    Support proxy server enabled               = no
      Support proxy server address               =
      Support proxy server port                  = 0
      Support proxy user name                    =
      Support proxy protocol                     = Unknown
      Automatic support contracts update enabled = no
      Cloud management enabled                   = yes

From GUI: Please make sure that the check box of send data to CloudIQ is checked as below : 
 

    Gerenciamento centralizado

  • Certifique-se de que o ESRS esteja configurado corretamente e que o status verde conectado seja exibido

  • Certifique-se de que os arrays da Dell Technologies estejam todos no IB da base instalada do cliente.

  • Certifique-se de que a conta do Customer Cloud IQ seja a mesma que a única credencial de suporte da Dell Technologies.

Επηρεαζόμενα προϊόντα

Dell EMC Unity Family

Προϊόντα

CloudIQ, PowerMax, PowerMax 2000, PowerMax 8000, PowerMaxOS 5978, Unisphere for VMAX, Unisphere for PowerMax, Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F , Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition, VMAX, VMAX 100K, VMAX 200K, VMAX 250F, VMAX 400K, VMAX 450F, VMAX 50K, VMAX 850F, VMAX 950F, VMAX All Flash, VMAX3 Series ...
Ιδιότητες άρθρου
Article Number: 000022684
Article Type: How To
Τελευταία τροποποίηση: 20 Οκτ 2025
Version:  5
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