Dell Data Security Thunderbolt Dock TB16 Technical Advisories

Affected Products:

• Dell Data Protection | Security Tools
• Dell Data Protection | Enterprise Edition
• Dell Encryption Enterprise
• Dell Data Protection | Personal Edition
• Dell Encryption Personal

Not Applicable

Issue: Endpoints running Dell Encryption Enterprise or Dell Encryption Personal using Thunderbolt dock TB16 may experience delays during boot, or an operating system failure resulting in an unexpected reboot.

• Resolution: Update the ASMedia driver to 1.16.51.1 or later, this drive is available from dell.comsupport on the TB16’s drivers and downloads page. Support for Dell Thunderbolt Dock TB16.

Issue: Endpoints running Dell Data Security using Thunderbolt dock TB16 may cause Blue Screen when transitioning between the S1 and S3 (this is the state between sleep [S1] and hibernate [s3]) power state.

• Resolution: This issue is resolved with Dell Encryption Enterprise or Dell Encryption Personal v8.16 or later.

Issue: Endpoints running Dell Data Security using Thunderbolt dock TB16 may cause Blue Screen when transitioning between the S1 and S3 power state due to the ASIMedia Driver.

• Resolution: This has been resolved on Dell hardware with the latest BIOS version. For non-Dell hardware, upgrade to the latest BIOS version. If issue persists, reach out to Dell ProSupport for further assistance.

Issue: Endpoints running Dell Data Security may stop responding during POST when connected to Thunderbolt dock TB16.

• Resolution: This is resolved in 8.17.2 and later.

Issue: Thunderbolt dock TB16 may not present USB ports or network adapter connectivity to host Operating System post Pre-Boot Authentication (PBA).

• Resolution: This is resolved in 8.18.0 and later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

External devices including Thunderbolt devices do not work under the Dell Encryption Pre-Boot Authentication Environment