EMAgent causando carga excessiva no Dell Security Management Server

Summary: Em determinadas condições, o Dell Encryption Management Agent (EMAgent) inicia check-ins do servidor a cada minuto. Isso pode causar tráfego excessivo para o Dell Security Management Server (antigo Dell Data Protection Server), resultando em alta utilização de recursos e possíveis falhas de serviço. ...

Αυτό το άρθρο ισχύει για Αυτό το άρθρο δεν ισχύει για Αυτό το άρθρο δεν συνδέεται με κάποιο συγκεκριμένο προϊόν. Δεν προσδιορίζονται όλες οι εκδόσεις προϊόντων σε αυτό το άρθρο.
Δείτε άλλους πόρους

Symptoms

Produtos afetados:

  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection|Enterprise Edition Server
  • Dell Data Protection | Virtual Edition

Versões afetadas:

  • v10.1 a 10.2

Sistemas operacionais afetados:

  • Windows 7
  • Windows 10

Esse problema está presente em EMAgent sem o plug-in de unidade com criptografia automática (SED). Isso inclui:

  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise

Esse problema não está presente em:

  • Dell Self-Encrypting Drive Manager

Extremidade:

No arquivo de DellAgent.log em C:\Programdata\Dell\Dell Data Protection\, há mensagens de registro indicando uma verificação a cada minuto:

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

Servidor:

Nos arquivos output.log do Core Server, também pode haver um número excessivo de check-ins de agentes:

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

Além disso, o Dell Security Management Server pode mostrar alta utilização de recursos para o Core Server Service.

Cause

Não aplicável

Resolution

Esse problema é resolvido fazendo upgrade do EMAgent para v10.3 ou posterior.

Para entrar em contato com o suporte, consulte Números de telefone do suporte internacional do Dell Data Security.
Acesse o TechDirect para gerar uma solicitação de suporte técnico on-line.
Para obter insights e recursos adicionais, participe do Fórum da comunidade de segurança da Dell.

Επηρεαζόμενα προϊόντα

Dell Encryption, Dell Endpoint Security Suite Enterprise
Ιδιότητες άρθρου
Article Number: 000130879
Article Type: Solution
Τελευταία τροποποίηση: 07 Μαΐ 2024
Version:  8
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