NVE: OS Rollup Fails "Clean up kernels (7 of 18) Failed"

Summary: During a NetWorker Virtual Edition OsRollup, the rollup fails, reporting "Clean up kernels (7 of 18) Failed"

Αυτό το άρθρο ισχύει για Αυτό το άρθρο δεν ισχύει για Αυτό το άρθρο δεν συνδέεται με κάποιο συγκεκριμένο προϊόν. Δεν προσδιορίζονται όλες οι εκδόσεις προϊόντων σε αυτό το άρθρο.
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Symptoms

The NetWorker Virtual Edition (NVE) installation interface reports the following:

NVE installtion UI Cleanup Kernels Failed

The /data01/avamar/repo/temp/*/tmp/workflow.log reports that /root/.ssh/rootid permissions are too open:

nve-test:~ # tail -30 /data01/avamar/repo/temp/*/tmp/workflow.log
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: - - - - - - - BEGIN(outer output) - - - - - - -
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: @         WARNING: UNPROTECTED PRIVATE KEY FILE!          @
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: Permissions 0777 for '/root/.ssh/rootid' are too open.
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: It is required that your private key files are NOT accessible by others.
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: This private key will be ignored.
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: - - - - - - - END
2024-10-15 11:03:17 (-0400) 47133053689520 ERROR: "rpm -U --nodeps --force ./payload/avosrollup-tool-0.24.1-2.x86_64.rpm__ALL__2e55e422bdfba11247872c04f326e3bbec7f61b8", exit status=1 (error)
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: post: "rpm -U --nodeps --force ./payload/avosrollup-tool-0.24.1-2.x86_64.rpm__ALL__2e55e422bdfba11247872c04f326e3bbec7f61b8", exit status=1 (error)
2024-10-15 11:03:17 (-0400) 47133053689520 INFO: Installation of rpm avosrollup-tool-0.24.1-2.x86_64.rpm failed on node 0.s with error:
2024-10-15 11:03:17 (-0400) 47133041752740 ERROR: Error found in thread on "127.0.0.1"
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: post: Error found in thread on "127.0.0.1"
2024-10-15 11:03:17 (-0400) 47133041752740 ERROR: RpmHandler::install_rpms failed to install rpm avosrollup-tool
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: post: RpmHandler::install_rpms failed to install rpm avosrollup-tool
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=, ssh command is: (rpm -q dpnserver --last | head -1) >/usr/local/avamar/var/run_command-sysout.17392.47133041752740 2>&1
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=admin, ssh command is: (/usr/local/avamar/bin/avhostname -f) >/usr/local/avamar/var/run_command-sysout.17392.47133041752740 2>/usr/local/avamar/var/run_command-syserr.17392.47133041752740
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: - - - - - - - BEGIN(output) - - - - - - -
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: nve-test.networker.lan
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: - - - - - - - END
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: "/usr/local/avamar/bin/avhostname -f", exit status=0 (success)
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: Report home message: 2024-10-15 11:03:17 -0400|nve-test.networker.lan|unknown|NveOsRollup|19.10.0.135|/space/avamar/repo/temp/NvePlatformOsRollup_2024-R1-v2.avp_1729004465070/tmp|InstallAVOSRollupTool|Clean up kernels (7 of 18)|ERROR: InstallAVOSRollupTool::do  Unable to install avosrollup-tool - install rpms failed
2024-10-15 11:03:17 (-0400) 47133041752740 ERROR: Unable to install avosrollup-tool - install rpms failed
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: post: Unable to install avosrollup-tool - install rpms failed
2024-10-15 11:03:17 (-0400) 47133054331560 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (/bin/tar -zcvf /usr/local/avamar/var/avi/server_data/package_data/NvePlatformOsRollup_2024-R1-v2.avp_1729004465070/workflow_log_1729004597633.tar.tgz -C /space/avamar/repo/temp/NvePlatformOsRollup_2024-R1-v2.avp_1729004465070/tmp workflow.log) >/usr/local/avamar/var/run_command-sysout.17392.47133054331560 2>&1
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: - - - - - - - BEGIN(output) - - - - - - -
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: workflow.log
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: - - - - - - - END
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: Backuping workflow log file: /usr/local/avamar/var/avi/server_data/package_data/NvePlatformOsRollup_2024-R1-v2.avp_1729004465070/workflow_log_1729004597633.tar.tgz, exit status=0 (success)
2024-10-15 11:03:17 (-0400) 47133041752740 INFO: ---------- END InstallAVOSRollupTool::do ------------

Cause

The /root/.ssh/rootid file permissions have been modified. The default setting of this file is 600 permissions.

NOTE: The reason for the change in /root/.ssh/rootid permissions is unknown. The default should be 600, and no upgrade/rollup workflow should alter this. Modifying default system files and settings on the NVE can cause issues during rollups/upgrades, potentially corrupting the NVE, and necessitating a redeployment and NetWorker Server Disaster Recovery (nsrdr). Therefore, it is not recommended to change default system files or settings.

Resolution

  1. Open an SSH session to the NVE and log in as admin.
  2. Switch to root:
sudo su -
  1. Set permissions of /root/.ssh/rootid to 600
chmod 600 /root/.ssh/rootid
  1. Ensure that /root/.ssh is owned by root:
chown -R root:root /root/.ssh
  1. Confirm that the /root/.ssh/rootid ownership and permissions are correct:
ls -l /root/.ssh/rootid
Example: 
nve-test:~ # ls -l /root/.ssh/rootid
-rw------- 1 root root 365 Oct 15 10:32 /root/.ssh/rootid
  1. Return to the NVE Installation Manager. Click Retry Current Task.
  2. Monitor the OsRollup for completion.
NOTE: The NVE may reboot during the OS updates. In which case you must log back into the NVE web interface. Once the rollup completes, the rollup is listed as "Completed" in the History tab.

Additional Information

Default /root ownership and permissions (taken from a 19.9.0.x NVE):

nve-test:~ # ls -l /
...
drwx------   8 root  root    4096 Oct 15 11:29 root
...

nve-test:~ # ls -l /root
total 132
-rw-r--r-- 1 root root    50 Feb 19  2020 .avamar
-rw------- 1 root root   661 Oct 15 11:29 .bash_history
drwx------ 3 root root  4096 Sep  5  2023 .cache
drwx------ 2 root root  4096 Sep  5  2023 .gnupg
drwxr-xr-x 2 root root  4096 Sep  5  2023 .kbd
-rw-r--r-- 1 root root     0 Oct 15 10:30 .nve-hasrun
-rw------- 1 root root  1024 Sep  5  2023 .rnd
drwx------ 2 root root  4096 Oct 15 10:32 .ssh
-rw-r--r-- 1 root root 87239 Sep  5  2023 actual_os_rpmlist.txt
drwxr-xr-x 2 root root  4096 Jun 27  2017 bin
drwxr-xr-x 4 root root  4096 Sep  5  2023 inst-sys
-rw-r--r-- 1 root root  1790 Oct 15 10:30 nve-part.log

nve-test:~ # ls -l /root/.ssh
total 32
-rw------- 1 root root  281 Oct 15 10:32 authorized_keys
-r-------- 1 root root   27 Sep  5  2023 config
-r-------- 1 root root  227 Sep  5  2023 dpnid
-r-------- 1 root root  668 Sep  5  2023 dpnid.factory-orig
-r-------- 1 root root 1675 Sep  5  2023 dpnid.rsa-orig
lrwxrwxrwx 1 root root   17 Oct 15 10:32 id_rsa -> /root/.ssh/rootid
-rw-r--r-- 1 root root  345 Oct 15 10:30 known_hosts
-rw------- 1 root root  365 Oct 15 10:32 rootid
-rw-r--r-- 1 root root  281 Oct 15 10:32 rootid.pub

===========

NVE: OS Rollup Completed But Did Not Upgrade Kernel after /root permissions were modified
NetWorker Virtual Edition: Upgrade or Install Failure Log Locations and Collection

 

Επηρεαζόμενα προϊόντα

NetWorker

Προϊόντα

NetWorker Family
Ιδιότητες άρθρου
Article Number: 000236803
Article Type: Solution
Τελευταία τροποποίηση: 17 Σεπ 2025
Version:  2
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