Alienware Command Center Application Performance Section Shows Empty Processor and Memory Gauge Information

Summary: This article provides more Information about missing processor and memory information in the performance section of the Alienware Command Center (AWCC) application version 6.x.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The Alienware Command Center application performance section shows empty processor and memory gauges, and processor overclocking features are unavailable.Alienware Command Center Application Performance Section Missing Information


Affected Platforms:

  • Alienware Area 51m R1
  • Alienware Area 51m R2
  • Alienware Aurora R8
  • Alienware Aurora R12
  • Alienware m15 R2
  • Alienware m15 R3
  • Alienware m15 R4
  • Alienware m15 R6
  • Alienware m16 R2
  • Alienware m17 R2
  • Alienware m17 R3
  • Alienware m17 R4
  • Alienware x15 R1
  • Alienware x17 R1
  • Dell G3 15 3500
  • Dell G3 15 3590
  • Dell G5 5000
  • Dell G5 5090
  • Dell G5 5500
  • Dell G5 5590
  • Dell G7 7500
  • Dell G7 7590
  • Dell G7 7700
  • Dell G7 7790
  • Dell G15 5510
  • Dell G15 5511

Cause

There is a compatibility issue between the Intel XTU service and Windows 11 (version 22H2 and later) for the computers above with Intel 11th generation or earlier processors.

Resolution

Alienware Command Center Performance

If you have Windows 11 version 22H2 through 24H2 (not included) installed, you can turn the following settings off in Windows or the system BIOS as a workaround for this issue.

  • Hyper-V
  • Virtual Machine State
  • Memory Integrity

If you have an earlier version of Windows 11 22H2 or a later version of Windows 11 24H2 that is installed, there is no workaround or solution to this issue.

Note: Processor overclocking features can be enabled in the system BIOS.

Use the following steps to Disable Hyper-V and Virtual Machine State:

  1. Open the Windows Search Bar and type: Turn Windows features on or off
    Windows Search Bar Example, Turn Windows features on or off
  2. In the window that appears, clear the following options:
    Hyper-V
    Virtual Machine platform
    Windows Features Menu
  3. Click Ok.


Use the following steps to Disable Memory Integrity:

  1. Open the Windows Search Bar and type: Core isolation
    Windows Search Bar Example, Core isolation
  2. In the window that opens, switch off the following option:
    Memory Integrity
    Windows Security, Core Isolation


Back to Top

Affected Products

Alienware Area-51m, Alienware Area-51m R2, Alienware Aurora R12, Alienware Aurora R8, Alienware Command Center, Alienware M15 R2, Alienware M15 R3, Alienware m15 R4, Alienware m15 R6, Alienware m16 R2, Alienware M17 R2, Alienware M17 R3 , Alienware m17 R4, Alienware x15 R1, Alienware x17 R1, Dell G3 15 3500, Dell G3 15 3590, Dell G5 15 5500, Dell G15 5510, Dell G15 5511, Dell G5 15 5590, Dell G7 15 7500, Dell G7 15 7590, Dell G7 17 7700, Dell G7 17 7790, Dell G5 5000, Dell G5 5090 ...
Article Properties
Article Number: 000232498
Article Type: Solution
Last Modified: 01 Oct 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.