ECS: Virtual Data Center creation failure - Error 7000 (http: 500): An error occurred in the API service. Cause: Error insertVdcInfo

Summary: Adding a VDC to a federation is failing as procedure was not exactly followed. ECS: Virtual Data Center creation failure - Error 7000 (http: 500): An error occurred in the API Service. An error occurred in the API service. Cause: Error insertVdcInfo ...

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Symptoms

Two ECS at different sites should be federated.
When it is tried to add the DR VDC to the primary ECS, the below error message on the UI is shown:

  
Virtual Data Center creation failure. Be sure that you have correctly entered the IP address(s) of online devices and that Data Services has completed initialization. Please correct input or retry after a few minutes. Service Error details: Error 7000 (http: 500): An error occurred in the API Service. An error occurred in the API service. Cause: error insertVdcInfo.

Cause

The VDC on secondary ECS is created through primary VDC and when it is added to federation. If there is an already created VDC, the procedure fails.

Resolution

A VDC that has been already created on the secondary site. What has been tried to add on the primary site will not work and resulting in the above error message.
According to the procedure in latest ECS Administrator's Guide, the secondary ECS site only needs one storage pool created and a valid license uploaded.


NO VDC must be created on secondary ECS. It is created through primary site ECS.

 

Ensure the site you are adding has a valid license uploaded and has at least one
storage pool in the Ready state.

If you encounter this issue, open a Service Request with Dell EMC customer support and note this KB.

Affected Products

ECS Appliance

Products

ECS Appliance, Elastic Cloud Storage
Article Properties
Article Number: 000055057
Article Type: Solution
Last Modified: 24 Feb 2025
Version:  5
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